Quality Assurance Manager

Latonya M. Wade

________________________________________________________________________

141B Jones Franklin Rd. Raleigh, NC 27606 . ********@*****.*** . (678) 521-

1699

Summary of Qualifications

Skillful and dedicated Administrative Assistant with extensive experience

in the coordination, planning, and support of daily operational and

administrative functions.

* Proven ability of accurately completing research, reporting,

information management, marketing, and business-development efforts

within budget requirements.

* Demonstrated capacity to provide comprehensive support for executive-

level staff including scheduling meetings, coordinating travel, and

effectively managing all essential tasks.

* Highly focused and results-oriented in supporting complex, deadline-

driven operations; customer oriented; able to identify goals and

priorities and resolve issues in initial stages.

* Adept at developing and maintaining detailed administrative and

procedural processes that reduce redundancy, improve accuracy and

efficiency, and achieve organizational objectives.

* Proficient in Microsoft Office System, and Microsoft Windows

operating system; type 65 wpm with complete accuracy.

Education

Capella University Online Currently (GPA 3.74)

Master in Business Administration specialization in Human Resources

Bluefield State College Bluefield, WV 2001

Bachelor of Science in Business Administration with minors in Management &

Computer Science

Professional Experience

J.A. KING & CO. LLC Cary, NC May 07 - August 09

Scale Service Coordinator

. Answer multi-line phone system

. Enter work orders, dispatch technicians

. Investigated and settle customer issues, follow-up after resolution

. Resolve customer and employee concerns & issues, involve management

when needed

. Perform special projects & collect data

. Managed communication flow for management & technicians

. Communication with Quality Assurance Managers

. Create & compose customer correspondence

. Post accounts payable/receivable in Great Plains

. Issue and process purchase orders in Great Plains

. Arrange conference with management and employees or customers

. Create bonus plan to reduce absenteeism

. Assist with evaluation & bonus process

NATIONAL COOLER Covington, GA May 06 - May 07

Key Account Assistant

. Assist sales manager in following up with customers and potential

customers

. Process purchase requisitions and blanket purchase orders for

vendors & purchasing

. Schedule installation of equipment with installation crew

. Manage inventory received from blanket purchased orders

. Arrange conference calls with customers and team

. Manage Account Executives calendar

. Create spreadsheets with monthly data

. Perform special projects as needed

. Managed communication flow

. Investigate and resolve any customer issues, follow up with

management of resolution

. Process paperwork for billing

COURTESY FORD Conyers, GA March 04 - May 06

Customer Relations Manager/Accounts Payable Clerk

. Address and resolve customer and employee complaints

. Organize dealership meetings

. Update website inventory & info

. Managed CEO calendar

. Managed communication flow

. Assist with orientation of new sales persons

. Create weekly bonus incentives

. Update website with job postings

. Administer evaluations and reviews

. Reconcile cash and bank statements

. Reconcile payables schedule

. Bank deposit and errands

. Verify account codes and post payable invoices in SAP

Salary requirement: $17.00/hr

Contact this candidate