Administrative Assistant Customer Service

Susan Mallory 817-***-****

**** ****** ***, ******, ** 76052 *********@*********.***

HR Coordinator

HR Policies & Procedures PeopleSoft

Benefit & LOA Administration Training and Investigations

Taleo Applicant Tracker Contract Management

Payroll Processing Recruiting and On Boarding

Work History

Recruiter Coordinator (Contract)

2010 - 2011, Bank of America, Fort Worth, TX

Facilitate the recruiting process providing technical and logistical

and administrative support to a team of recruiters. Ensure OFCCP

compliance.

Review candidate work history, address history and educational history

with candidates prior to submitting information to corporate security.

Coordinate interviews, I9, fingerprint appointments assessments and

other ad hoc pre-hire events. Maintain company hiring compliance and

arrange travel for candidates.

Draft and post open positions on Company website, (internal/external)

and external recruiting websites and process offer letters.

HR Coordinator

2005 - 2010, Pier 1, Fort Worth, TX

Responsible for all leave of absence case management for California,

Western Division, Southwest Division and Central States, four

Distribution Centers, including but not limited to eligibility,

intermittent FMLA, tracking light duty, employment laws (including PDL,

CFRA, Kin Care & OFLA. ensuring state LOA laws are followed as well as

ensuring company policies are followed in a consistent manner

throughout the organization.

Processing background screens and follow up with candidate on any

derogatory information.

Processing transfers, pay rate changes and separations in PeopleSoft.

Entrusted with the most complex customer service issues as a result of

exceptional ability to promptly resolve concerns and satisfy customers.

Administer open enrollment, cancel coverage and COBRA.

Working closely with Directors and Executive V.P.'s to ensure company

polices are followed within departments.

Update PeopleSoft as necessary. Work directly with Payroll for correct

pay outs.

Internal consultant to managers and supervisors.

Recruit for non-exempt positions at Corporate office.

Audit and approve bi-weekly salary vacation/sick time report and HR

personnel files for compliance.

Credit Services Administrative Assistant

2004 - 2005 Pier 1 Imports, Fort Worth, TX

Responsible for all new store merchant set-up, including but not

limited to having merchant numbers issued for credit cards, phone and

fax numbers

Issued Platinum Certificates and kept record of each certificate in

spreadsheet.

Logging in returned credit balance refund checks.

Audit of gift cards / fraud investigation.

Preparing daily, weekly and monthly reports for Senior VP to distribute

at board meetings.

Arranging travel/hotel for Senior VP and Director of Department.

Placed and tracked orders for office supplies.

Regional Office Coordinator Assistant

2003 - 2004 Saint Gobain Vetrotex, Fort Worth, TX

Manage and maintain up-to-date records of requested and approved

Customer Price Lists, Logs and Regional Database Customer Lists.

Product claim investigation and price adjustments.

Prepare pricing confirmations, process and troubleshoot customer credit

requests.

Prepare regional monthly report. Prepare charts/presentation for

manager meetings.

Secured appropriate documentation to approve customer deductions.

Compile information from WebDiver and generate charts by location and

by product to support distributor reviews.

Monthly budget tracking against annual targets.

Payroll/Executive Administrative Assistant

1999 - 2003 Express 60-Minutes Delivery Service, Arlington, TX

Full charge of bi-weekly payroll including child support, garnishments

and levies for Express 60-Minutes and sister company Dynamic Delivery.

Responsible for benefit administration including health, dental, vision

and 401K.

Managed A/P and A/R for Dynamic Delivery, Ltd

Maintained confidential files, i.e. drug screen results, background

checks and legal and company tax forms.

Generated daily report for major medical client.

Direct assist to Vice-President.

Produced charts /graphs for analysis on delivery fees vs. delivery

costs.

Responsible for all I-9 completions and Worker's Comp responses.

Responsible for annual license renewals, compliance and additions (HUB,

DOT, TSA).

Responsible for TSA safety training and training updates.

Conducted interviews and hired contract drivers.

Education: A.A.S. Computer Science, Tarrant County College

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