Administrative Assistant Customer Service

Bridget O'Brien

** ********* ***

Pittsburgh, PA 15229

Cell Phone 412-***-****

E-Mail *******.********@*****.***

Objective

Secure a position that will enable me to utilize my strong communication

and organizational skills, administrative background and my problem

analysis and problem solving abilities.

Professional Experience

Port Authority, Administrative Assistant, West Mifflin, PA

December 2010-Present

. Attendance responsibilities including: updating time cards daily,

notifying supervisors of necessary hearings, and monthly perfect

attendance.

. Prepare occurrence and accident reports to send to specific

departments for further research.

. Prepare time sheets to be entered into payroll.

. Prepare weekly staff meeting reports and monthly board reports.

. Keep track of monthly supply budget.

. General office responsibilities including: keeping track of and

ordering supplies, answer a multiple phone line system, filing,

faxing, and distributing mail.

Tarquincore, Administrative Assistant, Pittsburgh, PA

April 2010-September 2010

. Created and edited proposals.

. Managed broker and property lists.

. Created marketing materials including offering memorandums, postcards,

and fliers.

. Daily office responsibilities including office organization, mailing,

answering the phone, and supply ordering.

. Assisted with accounts payable.

. Used commercial real estate resources/websites to track information

such as demographics, market trends, and property uses.

. Trained new employees.

Verizon Wireless, Customer Service, Cranberry Twp., PA

August 2009 - April 2010

. Tier 1 trouble shooting.

. Assisted customers with billing, system, and equipment issues.

. Researched accounts to offer customers better product solutions.

. Managed accounts by processing orders and implementing data entry.

. Built customer loyalty, satisfaction, and trust.

Game Stop, Third Key, Pittsburgh, PA

October 2005 - August 2009

. Managed and trained employees.

. Opening and closing responsibilities including cash management,

recording daily/weekly numbers, and organization of the store for

daily business.

. Controlled and counted inventory on a weekly basis.

. Coordinated inbound and outbound shipment.

. Controlled store layout and marketing for best product exposure.

. Ordered store supplies.

Education

University of Pittsburgh at Johnstown, Johnstown, PA

2006 - 2009

Bachelor of Arts in Communications with a related area in Management

. QPA 3.5

. Dean's List

. Extracurricular Activities: Outdoors Club, Karate Club, and worked 30-

40 hours a week

Community College of Allegheny County, Pittsburgh, PA

2004 - 2006

General Studies

. GPA 3.1

. Dean's List

. Received The Ancient Order of Hibernian's Thomas P. O'Malley Memorial

Scholarship.

Other Skills /Proficiencies

Windows 98-Vista, Mac OS, Microsoft Word, Power Point, Excel, Access,

Publisher, Outlook, and office machinery including: copiers, scanners,

Xerox, and postage

References

Available upon request

Contact this candidate