Manager Customer Service

Angela Smith

**** ****** **** ******

Douglasville, Georgia 30135

*********@*****.***

404-***-****

Qualifications Summary

Highly personable Legal Professional with over 20 years of experience in

account management, and call-center operations. Notary.

. Highly effective in delinquent account negotiations with consistently

meeting monthly goals.

. Expertise in resolving escalated customer service issues with

identifying recurring account delinquencies and making account payment

recommendations.

. Adheres to the Fair Debt Collections Practices Act and applicable

state and or local collections laws.

. Manages account portfolio properly including accurate, detailed

information and documentation on each debtor account; Q-Law, Time

Matters, Perfect Practice, Case management Systems and ECF Filing

(Electronic Case Filing)

. Assisted Managers with setting up dialer campaigns (Automatic Dialer

and Pro Dialer System).

. Trained associates on payment posting system(Automatic Payment System

and Time Slips )

. Thorough knowledge of personal computers and Microsoft Office

applications (Word Perfect, Word, Excel, PowerPoint, Access and

Outlook).

. Knowledge of various Skip Software: LEXIS NEXIS, MICROBILT, and

ACCURINT.

. Knowledge of all Georgia, Florida and South Carolina Counties Courts

and Filing Forms/Software

Professional Experience

Lefkoff, Rubin & Gleason, PC. June 2008-May 2009

Paralegal

. Prepared demand letter, filed complaints/summons and default

judgments. Issued Third Party Discoveries and Subpoenas. Prepared

Motions for Summary Judgments, Motion for Judgment on the Pleadings,

Discovery and Asset Assessments.

. Initiated skip trace: pulling Microbilt, emailing clients and doing

3rd party discoveries for employment and bank verification. Using

Lexus Nexus and Accurint as needed.

. Prepared garnishments (Bank and wage) for suit; calculated attorney

fees, court cost and interest.

. Prepared dismissals of garnishments and complaints, satisfying the

FIFA to cancel liens. Prepared Satisfactory of Judgments once accounts

are paid off.

. Preparing forbearance and consent judgment agreements with clients'

approval.

. Prepared numerous Auto Client's accounts for Repo and Suit;

AmeriCredit, CarMax, MAACO, SunTrust Bank, and Gwinnett FCU.

TCT Attorneys September 2002-February 2008

Legal Account Manager/Paralegal

. Reviewed status of 90 - 160+ days delinquent accounts and initiated

collections actions by making outbound calls off Predictive Dialer and

sent correspondences to debtors.

. Researched disputed delinquent account balances and initiated

correction of misapplied payments

. Assistant Manager overseeing 10 to 20 associates

. Trained new associates on loading legal claims in system.

. Prepared Demand letters, Complaints/Summons and Default Judgments.

Calculated court costs and attorney fees along with preparing suit

packages and garnishments (wage garnishments and bank levies).

. Prepared Wachovia and United auto deficiency and Bank of America

credit card accounts for suit.

. Worked on bankruptcy and charge off accounts

Conseco Finance April 1998-September

2002

Mortgage Account Manager

. Resolved 60 - 120+ days mortgage accounts.

. Assistant Manager overseeing 10 to 20 associates

. Prepared modifications and extensions for delinquent accounts and

legal accounts for foreclosure.

. Handled Bankruptcy and Attorney Accounts.

. Processed personal loans and home equity accounts.

. Prepared legal accounts for foreclosure and repossession.

. Trained new associates on predictive dialer and payment posting

system.

EDUCATION

GEORGIA PERIMETER COLLEGE AUGUST 2008-PRESENT

MAJOR: BUSINESS ADMINISTRATION

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