Customer Service Manager

Location:

Posted:

March 08, 2011

Polina Anastassieva

Austin, TX 78749

******@******.***.***

EDUCATION

THE GEORGE WASHINGTON UNIVERSITY, School of Business Washington, DC

Bachelor of Business Administration, International Business May 2008-May 2010

Coursework includes: Interpersonal Communications

and Management Information Systems

Hyde Park Baptist High School Austin, TX

Diploma May 2008

WORK EXPERIENCE

TEXAS IMPACT COMMUNICATIONS Austin, TX

Legal Intern May Aug. 2007

• Researched campaign information in order to gain potential votes from clients

• Analyzed and interpreted results gained through research

• Arranged new strategies for campaigning

LAW OFFICE OF JOHN BUCY II Austin, TX

Secretary July Aug. 2008

• Assisted clients by answering questions

• Collected client information

THE SAND PIT-sand volleyball league

Manager, Reff

• Ensured all protocol is followed Austin, TX

• Accounted for scores June-Aug. 2010

• Opened and closed facility

SMARTECH AND ASSOCIATES, LP

Operational Assistant

• Answered phone calls Austin, TX

• Provided customer service for clients and technicians Dec. 21-Feb 7 2011

• Closed calls

SKILLS/ACTIVITIES

Computers: Website Development, PowerPoint, Access, Excel, and MS Word

Foreign Languages: Fluency in Russian; competency in Spanish

Teen SOYO Treasurer, Austin, TX, August 2002-06

National Youth Leadership Forum on Law, Junior Achievement, Washington, DC, September 2006

Ready Writers Club, Contain published works in school journal Austin, TX, 2006 08

Girls State, American Legion Leadership Program, Austin, TX June 2007

HP Endowed Excellence Scholarship, Christian character scholarship, Austin, TX, May 2007

Interests include music, sand volleyball and travel to Europe