Customer Service Executive

Kimberly Garrett

** ******* ****** ********, ** *7016 310-***-**** *******@*****.***

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Executive Support Client Relations Workflow Analysis Scheduling

Customer Service Calendar Management

Meeting Coordination Travel Arrangements Records Management Issue

Resolution Filing Systems

Reception Backup Support Inventory/Supply Control Database Management

Team Building

- Qualifications Summary -

Results-focused executive administrative professional with many years of

experience and a proven history of success directing daily administrative

operations and providing executives with comprehensive administrative

support enabling them to focus on achieving corporate missions. Committed

to the highest level of personal integrity and employer confidentiality.

Excels at implementing process improvements and creative solutions to boost

efficiency and solve problems. Excellent communication and interpersonal

skills; able to establish trust with executives with diverse personalities.

Detail-oriented and places a premium on organization, accuracy, and

quality.

- Core Competencies -

. Computer savvy; proficient in Microsoft Outlook, Word, Excel, &

PowerPoint, and Lotus Notes & QuickBooks

. Friendly and positive team player who enjoys working in a collaborative

atmosphere to reach established goals

. Able to quickly learn new technologies; very familiar with the Bloomberg

business and finance websites

. Flexible and versatile; strong time-management skills to thrive in fast-

paced and deadline-driven environments

. History of analyzing and coordinating office workflow resulting in

increased productivity and proficiency

- Professional Experience -

Currently serves as a Airport Sales Agent at Continental Airlines while

looking for an executive assistant position.

Executive Assistant, Rentech, Inc., Los Angeles, CA 2005 - 2008

Provided comprehensive, executive-level administrative support to the

company CFO, the Senior Vice President of Government Affairs, and the

General Counsel. Managed several administrative projects from inception to

completion. Provided comprehensive schedule/calendar management to

coordinate workflow, ensure all deadlines were met, and ensure appropriate

tasks were delegated. Created filing systems and organized confidential

business documents. Coordinated travel logistics and processed expense

reports.

. Strictly administered a $250K annual executive travel budget; saved over

$30K in annual travel expenditures

. Acted as sole planner for company parties and events, including annual

meetings and board meetings

. Assisted in expansion and development of company's Los Angeles office

from 6 to 25 employees

. Designed an executive appointment and travel matrix to resolve complex

scheduling issues and boost efficiency

. Utilized Microsoft Office Suite to create reports, internal/external

correspondence, and visual presentations

Executive Assistant, McDonald Investments, Los Angeles, CA 1997- 2002

Provided executive administrative support to the company President and the

Managing Director. Fielded and directed phone calls. Scheduled appointments

and managed busy calendars/schedules. Coordinated executive travel

logistics and created travel itineraries. Scheduled meetings between

analysts and the sales force. Proactively provided backup support to other

administrative counterparts to ensure departmental objectives were

achieved.

. Compiled and analyzed data and then utilized advanced skills in Microsoft

Office Suite applications to create informative reports, letters, memos,

graphs, charts, tables, and visual presentations

. Received personal letters of appreciation from company executives for

going above and beyond job duties

- Education and Professional Memberships -

Completed College Coursework at Penn Valley Community College in Kansas

City, MO

Member of the International Association of Administrative Professionals

(IAAP)

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