Customer Service Management

APARAJITA BOSE

*, ***** *****, ****.#****

Newport,Jersey city, New Jersey

Contact: *** - *** - ****

E -mail: **********.*********@*****.***

CAREER OBJECTIVE:

. Seeking a challenging position where I can learn and contribute to the

optimum growth of the organization by making use of my skills and

competencies and to be a performing asset for the organization.

PROFESSIONAL QUALIFICATION:

. MBA from ICFAI National College (Bikaner) Rajasthan. CGPA~ 7/10.

. Specialization - HR/Marketing(Retail)

ACADEMIC QUALIFICATION:

QUALIFICATION YEAR UNIVERSITY/BOARD PERCENTAGE

M.A (English) 2007 Bikaner University 60.12%

B.A 2005 Bikaner University 59.84%

12th (Science) 2002 CBSE board 60.12%

10th 2000 CBSE board 78.54%

SUMMER - INTERNSHIP PROGRAM:

COMPANY: Air Hostess Academy Pvt. Ltd. (AHA)

PROJECT TITLE: Selling AHA Courses and Assistant

Duration : Four months (15th March to 5th July, 2008)

JOB - PROFILE ( FRONT - OFFICE EXECUTIVE/ADMINISTRATIVE - ASSISTANT )

. Assisted the HR- DEPARTMENT and effectively handled Tele- enquiries,

conducted interviews for both AHA & AHA- MAKEOVER and did

counseling for the walk in enquiries

. Conducted interviews for prospects of both AHA & AHA- MAKEOVER

. Counseled the walk - ins at AHA

. Worked under the brand- name of DAINIK- BHASKAR as Collection -

Executive for data- collection.

. Traveled throughout Rajasthan with the allotted team and convinced

various students for the admission through presentations & seminars

along with brand-building activities.

. Gave presentation during various fairs conducted by Rajasthan-Patrika,

Dainik-Bhaskar & Hindustan-Times, also handled the post of GRE (Guest

Relationship Executive).

. Approached and Convinced the senior secondary students (age between

17-24 years) to appear for the interview of AHA

. Greet visitors and callers and determine whether they should be given

access to specific individuals

. Keeping track of office supplies

COMPUTER PROFICIENCY:

* (CCC), Certificate Course in Computer Basics for 90 days from INFOTECH

(Bikaner), India.

Specifications-Ms Office-Word, Excel, Power-point, Outlook etc.

EXTRA CURRICULAR ACTIVITIES & ACHEIVEMENTS:

. Won 1st prize in "Research Paper Presentation, Topic ~ A

comparative study on customer-satisfaction at various income-levels

with respect to Vishalmegamart products in Bikaner city" at

Regional Level, a Management Event held at ICFAI National College -

Kota.

. Achieved 3rd position in "Research Paper Presentation" at NATIONAL

LEVEL, a management event held at Hyderabad. Highly appreciated for

the Thesis-Presentation, also received "LETTER OF APPRECIATION"

from the Manager of Vishalmegamart - Bikaner and Center - Head of

my Management - college for the Research done.

. Won 1st prize in "Business - Quiz" during "SAMAGAM-2008", a

Management Event held at ICFAI National College - Bikaner.

. Won 2nd prize in "HR-GAMES (Maslow's Mania)" during "AURA - 2008"

held at ICFAI National College - Jaipur at Regional - Level.

MANAGEMENT - THESIS ~

TOPIC - RETAIL - MANAGEMENT ~

. Detailed survey and research done on the topic "A comparative study

on customer-satisfaction at various income-levels with respect to

Vishalmegamart (Leading retail outlet in India) products in Bikaner

city. (Rajasthan), India.

WORK EXPERIENCE

. Worked in Vishalmegamart (Leading Retail outlet in India) at the

position of Retail - Associate in Bikaner for 1.5 years from

Jan2008 to July2009.

Work - Profile Includes-

> Supervision.

> Team-handling.

> Customer-Handling and Complaints.

> Team-Work and Discussion.

> Training Fresher's and Achieving Sales-goals and Targets.

> Visual Merchandize Management, Fashion and Styling, Time -Management.

> Project-Management and Customer Service.

. Worked as a 'Counselor' for 4-months in "Job Solution Pvt. Ltd" in

Bikaner (Rajasthan), India. .

Work-Profile includes

> Scheduling meetings and calls.

> Making Travel-arrangements, bookings

> Proficient in MS-Excel, word, power-ppt., outlook etc, data - entry.

> Paper-work handling.

> Report-making and delivering.

> Screen potential candidates

> Preparing and maintaining calendars

> Manage and prioritize incoming and outgoing communications, including

internal and external mail, telephone calls and reports; Day-to-day

support.

> Multi - Tasking.

> Time-management.

> Customer-service and management.

> customer service, greet clients and support various staff members

> Greeting visitors and callers and attending them.

. Worked as a faculty of English in "D.C.Model Senior Secondary

School" in Panchkula (Haryana), India for 1- year since

2009-2010.

Work-profile apart from teaching as an Administrative - Assistant

1. Calling and answering various phone calls.

2. Computer data entry like filling attendance, Homework, Student -

performance, Score etc on MS-Word, excel etc.

3. Organize meetings; maintain calendars and flow of communication in

and out.

4. Working in a team environment and coordinate with other department

as well.

5. Detail Management: Track a tremendous amount of details

(scheduling, travel arrangements, etc.)

6. Compiling and maintaining various information and daily reporting.

7. Manage and prioritize incoming and outgoing communications,

including internal and external mail, telephone calls and reports;

Day-to-day support.

TOTAL WORK-EXPERIENCE- 3 YEARS with respect to Front-office and

Administration.

BEHAVIORAL DIMENSION: Good communication skills, writing skills, Problem-

Solving approach, Hard-working, self- motivated, Convincing, Adaptable,

Optimistic, Excellent interpersonal skills, both written and oral.

PERSONAL DIMENSION:

Date of Birth : 31st Jan. 1985

Father's Name : Mr. Ajay A. Bose

Mother's Name : Mrs. Cheena Bose

Gender : Female

Marital Status : Married

Nationality : Indian

Languages Known : Hindi, English & Bengali

Interest & Activities Hobbies & Interest : Reading & listening to

music

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