Customer Service Manager

PAMELA STAPLETON

** ***** *** *** *

SOUTH SAN FRANCISCO, CA 94080

PHONE: 650-***-****

E-MAIL: ****************@***.***

SUMMARY: TO SEEK LONG TERM EMPLOYMENT WITH A COMPANY IN WHICH I CAN GROW AND UTILIZE MY

SKILLS.

JOB TITLE: SALES ASSOCIATE

EMPLOYER: ROSS STORES WESTLAKE

DATES: 12/2009- PRESENT

DUTIES: FRONT END CASHIER, SERVICE DESK, CUSTOMER SERVICE, FITTING ROOM RESPONSIBILIES AND OTHER RETAIL

DUTIES AS ASSIGNED

JOB TITLE: DEPARTMENT MANAGER

EMPLOYER: CVS PHARMACY/LONGS, SOUTH SSF 187 EL CAMINO REAL REAL 650/871-0444

DATES: 7/2008- 12/2009

DUTIES: RESPONSIBLE FOR ALL STORE OPERATION AND STAFF ON DUTY ENSURING CUSTOMER SERVICE AND MAINTAINING

COMPANY STANDARDS OF QUALITY.

JOB TITLE: OFFICE MANAGER

EMPLOYER: H & R BLOCK SAN MATEO 17 B STREET 650/401-8090

DATES:12/07-04/08

DUTIES: MANAGE THE FLOW OF THE OFFICE, ADJUSTING OFFICE HOURS AND SCHEDULES, CASH MANAGEMENT, PRINTING

AND READING REPORTS, MONITOR CLIENTS SATISFACTION.

JOB TITLE: CHECKER

EMPLOYER: SAFEWAY, MILLBRAE 585 EL CAMINO REAL

DATES: 11/06-03/08

DUTIES: PRIMARILY RESPONSIBLE FOR OPERATING COMPUTERIZED CASH REGISTER TO ITEMIZE AND TOTAL CUSTOMERS

PURCHASES. REVIEWS PRICE SHEETS TO NOTE CHANGES IN SALE ITEMS. COLLECT CASH, CHECKS, OR ELECTRONIC

PAYMENTS FROM CUSTOMER AND MAKE CHANGE FOR TRANSACTIONS, PLACES PURCHASED ITEMS IN BAGS. MAY WEIGH

ITEMS; REDEEM FOOD STAMPS, WIC CHECKS, PROMOTIONAL COUPONS, CASH CHECKS, CHECK ID FOR LIQUOR AND

CIGARETTES, SELL STAMPS MAY DEAL WITH CUSTOMER COMPLAINTS OR PRICE DISPUTES.

JOB TITLE: OFFICE MANAGER

EMPLOYER: H & R BLOCK SSF 591 GRAND AVE 650/592-2013

DATES:12/05-04/06

DUTIES: MANAGE THE FLOW OF THE OFFICE, ADJUSTING OFFICE HOURS AND SCHEDULES, CASH MANAGEMENT, PRINTING

AND READING REPORTS, MONITOR CLIENTS, AND S SATISFACTION.

JOB TITLE: ADMINISTRATIVE ASSISTANT

EMPLOYER: CALIFORINIA PACIFIC MEDICAL CENTER SAN FRANCISCO 6298 CLAY STREET

DATES:05/04 05/05

DUTIES: CLERICAL SUPPORT FOR DEPARTMENT RN’S, ANSWER 6 LINE PHONE, PICK UP AND SORT MAIL, TYPE AND RERIEVE

REQUEST FROM INSURANCE COMPANIES, RESPONIBLE FOR PROPER WORKING ORDER OF DEPARTMENTS COPY MACHINES,

ORDERS SUPPLIES.

JOB TITLE: RECEPTIONIST

EMPLOYER: ACT 1 PERSONNELL SAN FRANCISCO 185 SANSOME STREET

DATES :05/02 05/03

DUTIES:CONTRACTOR- MCI RECEPTIONIST, RESPONSIBILITIES INCLUDE BUT NOTLIMITED TO ROUTING CALLS TO

APPROPRIATE PERSONNELL AND OTHER CLERICAL DUTIES AS ASSIGNED, SCHEDULE ON-LINE CONFERENCE ROOMS AND

AUDIO EQUIPMENT, ISSUE BULIDING SECURITY BADGES.

JOB TITLE: RECEPTIONIST

EMPLOYER: MERRILL LYNCH SAN FRANCISCO 50 FREMONT STREET 17TH FLOOR 415/977-7000

DATES :02/00-03/02

DUTIES:PROVIDE EXECUTIVE SUPPORT AND GENERAL SUPPORT FOR STAFF ANSWER MAIN PHONE LINE, SORT MAIL, ORDER

SUPPLIES, MAKE TRAVEL PLANS, FILE MANAGEMENT, SCHEDULE ON-LINE CONFERENCE ROOMS.

SKILLS: MICROSOFT, PHONES, EXCEL, ACCESS

EDUCATION: GALILEO HIGH SCHOOL

H &R BLOCK TAX COURSE CA DRIVERS: C (PASSENGER CAR) REFERENCES: AVAILABLE ON REQUEST

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