Customer Service Technician
Resume:
Jamell A. Hollis
Brooklyn, NY 11238
Home 718-***-****
Mobile 718-***-****
EXPERIENCE
Facilities Assistant
Arbor WeCARE E & T
Brooklyn, NY
In charge of first contact with Contractors and Deliveries
Supplying Staff with office equipment and stationary materials
On-Site Repairs performed, Assembly and Installation of New Equipment
Trouble shooter for Problems, Report and Follow up of major Issues
Oversee Security and Janitorial personnel and Issues
Planning and Preparation for Events
Assistant Activity Director
2004-2006
Downing Street Association
Brooklyn, NY
Transportation and Activity coordinator for youths in the community
Seasonal Employment
Weekend and weekly vacationing outings to various locations for
environmental experiences
Telecommunications Technician
Volt Technology c/o Lucent Technology
2004-2004
Field Technician responsible for programming and Installation of Digital
Communications Equipment New York, NY
Self Employed - Freelance Technician
2002-2004
Freelance- Maintenance and Repairs
New York, NY
Painting; Floor Refinishing
Exterior Repairs
Small Job Contractor
Telecommunications Systems Analyst II
AT&T Local Services
1999-2002
Customer Service representative and Help Desk Technician
Staten Island, NY
5ESS Systems Analyst II Responsible for Maintenance
Trouble Shooting and Repairs of T1 Circuits and 5ESS Switching Systems
Problems for Customer Provided Services
Troubleshooting and Resolution of Telephony Problems
Programming Translation Configurations for Customer Provided Features
Maintaining Operational Services for Regional System
Assigning Technicians to RBOC Dispatch for External Repairs
Translations Review and Reconfiguration of Individual Services to both
Residential and Business Services
Telecommunications Systems Specialist / Analyst II
Aerotek Technologies c/o Prudential Insurance
1998-1999
Customer Service representative and Help Desk Technician
Newark, NJ
Help Desk Service Representative for Trouble Reports and Resolutions
Installation and Repairs of Telephone Equipment for the Dimensions G3R 8400
G3I Series Multi Line Systems
Provisioning and M.A.C. Services of AT&T/LUCENT G3R System
M.A.C. Services of OCTEL Voicemail Answering System
Jamell A. Hollis
82 Downing Street, Apt. #4A
Brooklyn, NY 11238
Home 718-***-****
Mobile 718-***-****
SKILLS:
5ESS Switch Support Technician; M.A.C. Services
T1 Circuits Tracing / Testing; Trunk Group Tracing / Troubleshooting
Provisioning & M.A.C. Administrator IBM ROLM 9751, 9000 - 9004 PBX
Lucent Dimensions G3R/G3I
IBM AUDIX Automated Answering System and OCTEL Voicemail System
Remote Access Maintenance
Windows XP and Other Programs
CAT 5 & 9 Cable Installation
Cross-Connect Patch Panels, MDF/IDF
Basic Twisted Pair Line Installations
Network Administrator - IBM Mainframe (Cluster Controllers Series 3270)
EDUCATION
Bronx Community College
2007 - 2009
Associates Degree in Business Communications
Bronx, NY
TELECORDIA TECHNOLOGIES CORP.
1999 & 2001
5 ESS - T.T.T. Trunk Group Tracing, Trouble Shooting & Resolution
Lisle, ILL
I BM/ROLM COMMUNICATIONS TECHNOLOGY
1992
Advanced Training of ROLM 9751 CBX/PBX Systems Management
New York, NY
GEORGE WESTINGHOUSE VOCATIONAL TECHNICAL H.S.
1981
Electronic Servicing Technician
Brooklyn, NY
Jamell A. Hollis
82 Downing ST. Apt. #4A
Brooklyn, New York 11238
Dear Sir or Madam;
I am interested in obtaining employment with an organization with a great
future.
Please find my resume for review and consideration. A closer glance at my
background illustrates my abilities I have to offer in various ways and
fields in business.
I am a professionally diverse and highly motivated individual with ample
knowledge in various fields. Additionally, I might also point out the
intangibles such as speedy learning abilities; drive; initiative;
creativity; hard working; team player; cooperative; great customer
relations skills and strong work ethics.
I am confident my professional skills will prove to be an effective asset
to your organization.
I welcome the opportunity to discuss how my qualifications will contribute
to your organization and its future in Business Services.
Respectfully yours,
Jamell Hollis
Contact this candidate