Customer Service Sales
Resume:
S heila Atkinson
*** ******** **., #****, ******, TX 78703
303-***-**** ******@*******.***
OBJECT IVE: To secure a position where my customer service, accounting and
administrative skills and experience can be utilized to increase profitability
RELEVANT SKILLS
Marketing/Sales
o Office Manager, Western Latitudes, a GPS sales and marketing company
o New Homes Sales Consultant, David Weekley Homes
o Independent Life Insurance and Annuity Representative, Northern Life
Administrative
o Office Manager, Executive Assistant, IQDestination
o Customer Service Specialist, Diners Club International
WORK EXPER I ENCE
o Western Latitudes, 2003-2009, Office Manager, HR functions (payroll, 401K and
employee benefits, coordinated recruiting, new hire and termination procedures and
s treamlined new hire orientation process), accounting, created marketing materials,
PowerPoint presentations, and coordinated trade shows, orchestrated all meeting
essentials, coordination of travel and catering, facilities management, Microsoft
office proficiency
o IQDestination, 2000-2002, Office Manager, also CEO’s Executive Assistant,
p rioritized the Executive calendar, scheduled t ravel, event- planning, summarized
the content of incoming materials, correspondences, generated and maintained a
variety of reports and spreadsheets, prepared staff expense reports, and facilities
management
o Northern L ife Insurance, Independent Life Insurance and Annuity Representative,
1997-2000, developed marketing and qualification process for Tax Sheltered Annuity
leads, generating 15-20 leads weekly for fixed and variable annuities
o David Weekley Homes, New Home Sales Consultant, 1995-1997, experienced
i n all phases of the sales process, prospecting, negotiating contracts, closing
sales and customer follow-up. (Received numerous “customer satisfaction”
awards)
o Citicorp Diners Club, 1991-1995, Customer Service Specialist, managed high
volume customer service requests. Excellent interpersonal communication
s kills, ensuring that customer needs were met and satisfactory answers to
p roblems and questions provided to reduce attri tion
ED UCAT ION
o Metropolitan State College
o Time Management, Project Management classes
o Completed numerous “T rust selling,” “High Road” sales t raining classes
o Fluent in German
REFERENCES
o Ron Elkins, CEO, AESC Superstore, Tuscaloosa, AL 205-
826-5466
o Claire Polzkill, Executive Sales, K MPG, Channel 7, Denver, CO 303-
907-5720
o Dwight Urs, Regional Sales Manager, Bankers L ife, Denver, CO
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