Vice President Customer Service
Resume:
Laurie Lynn Richards
Tinley Park, Illinois 60477
Phone: 708-***-**** E-mail: *********@*******.***
Qualifications
* Highly organized professional with well-developed
communication and interpersonal skills.
* Energetic, outgoing and a quick learner with a can do
attitude.
* Ability to build productive relationships, resolve
complex issues and win customer loyalty.
* Excels at multi-tasking in a fast paced environment.
* Adaptable team player, recognized for willingness to
learn and teach newly acquired skills.
* Ability to interface in all customer relationship
aspects, adapt to change quickly.
* Extremely productive in a high volume, high stress,
environment.
* More than 13 years of experience in executive-level
administrative roles.
* Proficient in MS Word, MS Excel, PowerPoint, Windows XP,
Blackberry, Palm Pilot, and Macintosh Operating Systems.
Experience
Owner Solutions Cleaning Services - Tinley Park, IL
2008 to present
* Sole Owner and Operator.
* Manages residential account base. All customer service.
* Responsible for P&L, accounts receivable & payable, to
include all contracts business and residential.
* Accountable for all inventory management, scheduling,
sales and service.
* All screening, hiring and firing.
Site ROL Youth Services - Mokena, IL
Director
2006 to 2008
* Direct all before and after school programs for School
District 142.
* Responsible for all payments and past due accounts for
entire program of enrollments.
* Facilitate all related activities for both before and
after school care.
* Coordinate all homework and recreational actives for
entire school district after care programs.
* Prepare and write student progress reports.
* Assist with special needs students.
* Responsible for ordering and inventory control of supply
inventories.
Administrative Jotrali Enterprises - A Division of Stefani
Restaurants, Inc. Oak Brook, IL
Director
2003 to 2005
* Assisted both President & Vice President in the start-
up of a new company named Jotrali Enterprises.
* Facilitated correspondence and communications between
new vendors and the Jotrali group.
* Managed all payrolls for the office staff as well as
management and all outside personnel.
* Coordinated and maintained a master binder for office &
Management of Standard Operating Procedures for the
company.
* Created & maintained capital expenditures for all
properties; existing and budgeting for prospecting new
properties.
* Worked closely with the Accountant in maintaining
accounting computer data files for new and existing
vendors.
* Involved with filing and completing business licenses
for new prospective openings.
* Liaison between contractors and the Vice President in
regards to new openings.
* Coordinated event planning, meeting planning and all
travel arrangements.
* Was an integral part of creating the company Brand;
logo, letter-paperwork identification, etc.
Senior Administrative ABD/AAI Advertising Group - A Division of Black Dot,
Chicago, IL
Assistant
1999 to 2002
* Assisted both Executive Vice Presidents' for ABD and
AAI.
* Facilitated all correspondence and communications
between potential new business and the Group Vice
Presidents.
* Entrusted with critical and confidential matters to
include payroll, budgets, offer letters and staff
reviews.
* Involved in the creation of agency presentations for the
Creative, Account and Production departments.
* Coordinated all matters regarding other divisions within
AGT.
* Liaison between the clients and the Executive Vice
Presidents of Creative & Account Services.
* Coordinated event planning, meeting planning and all
travel arrangements for the Executive Vice President of
ABD and AAI and other key personnel.
* Senior leader over all Administrative Staff. Facilitated
bi-monthly administrative meetings.
* Facilitated bi-weekly meetings with the Executive Vice
President of Creative and the Creative Staff.
* Conceptualized and maintained "swipe" library for the
Creative department.
* Maintained attendance policies, PIF forms, expense
reports, etc.
* Streamlined operational systems for both the Creative
and Account departments.
* Inspired and encouraged a strong and positive work
environment.
Senior Administrative Bismarck Enterprises, Chicago, IL - A Division of
the Chicago Blackhawks
Assistant
1995 to 1998
* Liaison between the Executive Vice President, Directors
and Management Staff.
* Assisted Executive in all administrative areas including
matters relating to the United Center, Navy Pier and
outside vendors.
* Held integral role in coordinating and organizing the
Democratic National Convention.
* Compiled, edited and distributed Standard Operating
Procedures annually.
* Assisted in coordinating and completing the annual
budget.
* Assisted in the development of Union Contracts.
* Performed all other administrative duties as requested
by the Executive Vice President.
* Administered a motivational program -'Energize' for all
staff members.
Senior Administrative Hyatt Hotels Corporation, Chicago, IL
Assistant
1989 to 1995
* Acted as the primary contact between the Executive Vice
President Business Development and Japanese property
owners.
* Developed owner presentations for new and existing
properties.
* Worked with Director of Pricing for domestic &
international hotels, published pricing structures for
over 120 hotels.
* Gathered and analyzed competitive data for new, existing
and prospective hotels.
* Arranged Executive travel plans, meetings and agendas.
* Participated in the development of Hyatt's all-inclusive
leisure packet, the first a hotel had ever accomplished.
* Held major role in working for the Vice President of
Marketing.
* Acted as liaison between hotel-level management and
corporate office.
* Prepared monthly tracking reports detailing average
rates, occupancy and yield.
* Handled vendor, supplier and customer inquiries.
References Available Upon Request
Contact this candidate