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Executive Assistant Customer Service

Sterling Heights, Michigan, 48313, United States
March 09, 2011

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Executive Summary:

High energy executive assistant with experience supporting CEO's,

Presidents as well as senior level management within Sales and

Marketing, Purchasing and Human Resources.

High level of expertise in the following areas:

Office Management Maintaining Schedules Travel Arrangements

Event Planning Customer Communication Presentation Development

Expense Reports Training Trade Show Support

Executive Assistant

1997 - Present

Universal Am-Can, St. Clair Shores, MI 20010 - Present

Office Manager

Guide Corporation, Southfield Michigan - 2001-2006

Executive Assistant

Oxford Automotive Company, Troy Michigan - 2000-2001

Executive Assistant

Textron Automotive Company, Troy Michigan -1996-2000

Executive Assistant

. Executive assistant support to the CEO, President and Executive Vice

President Sales, Marketing and Customer Service Staff

. Responsible for smooth running day to day operations between


. Maintained calendars for President and EVP

. Developed and coordinated domestic travel arrangements, itineraries

and agendas using on line travel program

. Drafted and prepared correspondence for internal/external customers

. Detailed expense reporting including currency exchange rates

. Scheduling and coordination of internal/external meetings

. Prepared agendas and itineraries for meetings and scheduled events

. Created, printed and distribution of presentations

. Scheduling and coordination of Operating Review meetings

. Responsible for coordination and compilation of monthly reports,

vacation scheduling, time reporting, weekly reporting schedule,

creating templates for support staff

. Maintaining customer, competitor and confidential employee files

Michigan Consolidated Gas Company, Detroit, MI Purchasing Assistant

1991 - August, 1996 (part time)

. Designed, created and analyzed various formats of statistical data

(i.e. charts, graphs and spreadsheets) used to monitor on-time

delivery of stock items to internal/external clients.

. Responsible for improvements within the Purchasing department.

Assisted Director of Purchasing administratively, as well as provided

Buyer responsibilities in their absence. Handled customer inquiries

and resolved customer complaints.

Purchasing Assistant, 1989 - 1991

. Provided administrative support to the Director of Purchasing and

Minority Coordinator. Responsibilities included coordination and

participation in Purchasing and Minority business functions, (i.e.

Business Conferences, Trade Shows, and Supplier Symposium)

Executive Assistant, Sr., 1982 - 1989

. Provided executive secretarial support to the Office of General

Counsel and Sr. Attorney of Harbortown Development, Director of

Finance and Treasurer. Responsible for administrative duties as well

as scheduling meetings with outside counsel, filing of confidential

materials, set up and attended public relations functions, travel

arrangements, expense reporting and monthly reports.

. Provided executive secretarial support in all capacities to the

president and CEO of MichCon as well as the COO. Prepared executive

presentation for Board Meetings and assisted in special projects as



Microsoft Office: Word, PowerPoint, Outlook, Peoplesoft, Lotus Notes, Excel

Professional Development

Negotiating Skills for Purchasing Assistant

Fundamentals of Purchasing

Professional Administrators Training

Finance & Accounting for Executive Assistants

40306 Republic

Sterling Heights, MI 48313

Sharon T. Malaspina


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