Executive Assistant Customer Service
Resume:
Executive Summary:
High energy executive assistant with experience supporting CEO's,
Presidents as well as senior level management within Sales and
Marketing, Purchasing and Human Resources.
High level of expertise in the following areas:
Office Management Maintaining Schedules Travel Arrangements
Event Planning Customer Communication Presentation Development
Expense Reports Training Trade Show Support
Executive Assistant
1997 - Present
Universal Am-Can, St. Clair Shores, MI 20010 - Present
Office Manager
Guide Corporation, Southfield Michigan - 2001-2006
Executive Assistant
Oxford Automotive Company, Troy Michigan - 2000-2001
Executive Assistant
Textron Automotive Company, Troy Michigan -1996-2000
Executive Assistant
. Executive assistant support to the CEO, President and Executive Vice
President Sales, Marketing and Customer Service Staff
. Responsible for smooth running day to day operations between
departments
. Maintained calendars for President and EVP
. Developed and coordinated domestic travel arrangements, itineraries
and agendas using on line travel program
. Drafted and prepared correspondence for internal/external customers
. Detailed expense reporting including currency exchange rates
. Scheduling and coordination of internal/external meetings
. Prepared agendas and itineraries for meetings and scheduled events
. Created, printed and distribution of presentations
. Scheduling and coordination of Operating Review meetings
. Responsible for coordination and compilation of monthly reports,
vacation scheduling, time reporting, weekly reporting schedule,
creating templates for support staff
. Maintaining customer, competitor and confidential employee files
Michigan Consolidated Gas Company, Detroit, MI Purchasing Assistant
1991 - August, 1996 (part time)
. Designed, created and analyzed various formats of statistical data
(i.e. charts, graphs and spreadsheets) used to monitor on-time
delivery of stock items to internal/external clients.
. Responsible for improvements within the Purchasing department.
Assisted Director of Purchasing administratively, as well as provided
Buyer responsibilities in their absence. Handled customer inquiries
and resolved customer complaints.
Purchasing Assistant, 1989 - 1991
. Provided administrative support to the Director of Purchasing and
Minority Coordinator. Responsibilities included coordination and
participation in Purchasing and Minority business functions, (i.e.
Business Conferences, Trade Shows, and Supplier Symposium)
Executive Assistant, Sr., 1982 - 1989
. Provided executive secretarial support to the Office of General
Counsel and Sr. Attorney of Harbortown Development, Director of
Finance and Treasurer. Responsible for administrative duties as well
as scheduling meetings with outside counsel, filing of confidential
materials, set up and attended public relations functions, travel
arrangements, expense reporting and monthly reports.
. Provided executive secretarial support in all capacities to the
president and CEO of MichCon as well as the COO. Prepared executive
presentation for Board Meetings and assisted in special projects as
well.
Software
Microsoft Office: Word, PowerPoint, Outlook, Peoplesoft, Lotus Notes, Excel
Professional Development
Negotiating Skills for Purchasing Assistant
Fundamentals of Purchasing
Professional Administrators Training
Finance & Accounting for Executive Assistants
40306 Republic
Sterling Heights, MI 48313
Sharon T. Malaspina
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