Sales Customer Service

Mary J. Robinson

P.O. Box ***** - Palo Alto, CA *4303

650-***-**** ***********@*******.***

OBJECTIVE: Administrative Assistant/Clerical

SKILLS & QUALIFICATIONS:

Fifteen years experience assisting customers

Able to accurately input data, prepare daily reports, and follow-up as needed

Organized and detail-oriented with the ability to work independently

Excellent oral and written communication skills

Professional with a persuasive phone demeanor

Computer literate with outstanding office skills

Set-up and maintenance of files

EXPERIENCE:

Sales Associate (Seasonal) Macy’s Santa Clara, CA 11/10

– 01/11

Sales of houseware’s, women’s clothing, handbags and luggage

• Helped customers with purchases for household items for kitchen, women’s clothing and

women’s handbags (recommend the best items for their needs after talking with customer)

• Opened up new accounts

• Kept areas in each department clean

• Re-stocked as needed and assisted other associates

Clinical Data Coordinator AMO Milpitas, CA 7/08 – 7/10

Assisted startup with clinical trials waiting for FDA approval. Knowledgeable in all aspects of

conducting trials from regulatory submissions to study closeout.

• Setup and maintained files for multiple clinical studies

• Ordered supplies and equipment and shipped to clinical sites

• Created CRF’s using FrameMaker, entered clinical data into Excel Spreadsheets, and

reconciled discrepancies with site coordinators

• Interact with AP, Shipping, Customer Service and R&D

• Help identify and track enrollment/follow-up status to meet project goals

• Data entry of CRF’s into electronic DataFax system

• Generate check requests and study payments and track expenses for department

Regulatory Specialist AccessClosure, Inc., Mt. View, CA 4/07-

5/08

Assisted with PMA & 501(k) filings as well as yearly reports on approved products

• Reported Adverse Events to KEMA.

• Gathered information on various countries to support filings in Japan, China, Italy, etc.

• Support document control by releasing ECO’s in case of illness, vacation and extreme

backup

Mary J. Robinson, 650-***-**** ***********@*******.*** Page 2

Clinical Research Assistant 8/03 –

4/07

Assisted with initial PMA filing for a new vascular device and study start-up for a 600 patient

U.S. Clinical trial (13 sites).

• Sent regulatory paperwork to each site for review by study coordinators

• Maintained research library; set-up and maintained study files for each clinical site

• Shipped and maintained device inventory for each site; assisted with several OUS studies

• Data entry of 25 patient clinical trial both first and second pass

• Entered data of 168 marketing user surveys after product approval for sales force

• Received CRF’s from monitors, reviewed for any discrepancies and worked with outside

CRO to correct discrepancies for U.S. and European study

• Designed signature log, training log, patient screening and enrollment log for U.S. study

Clinical Support Coordinator SURx Livermore, CA

2000 – 2003

Performed clean-up following two pre-existing clinical trials. Generated, tracked and resolved

outstanding discrepancies.

• Recruited patients for clinical trial using newspaper and radio ads

• Pre- screened potential patients via the telephone; designed pre-screening and monitor logs

EDUCATION:

Clinical Research Associate Training DIA Bio Tech West San Francisco,

CA

DeAnza College Cupertino, CA Business Major

Clinical Specialist 5th Class

MILITARY: U.S. Army Honorable Discharge

Additional Relevant Experience

Great Western Bank, Palo Alto, CA

• Three years Accounting Clerk and Senior Teller

Baby on the Way, Maternity Store, Cupertino, CA

• Five years as a part-time sales clerk and cashier

Wells Fargo Bank, San Jose, CA

• Four years as a part-time Merchant Teller

Clarke’s Charcoal Broiler, Mt. View, CA

• Three years as a part-time cashier

Gary’s Video Library, Mt. View, CA

• Three years video rental and sales (Supervisor)

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