Customer Service Office
Resume:
EBONY N. WASHINGTON
LOS ANGELES, CA 90016
********@*******.***
EXPERIENCE
Court of Appeal, Los Angeles, CA
Receptionist II, November 2000 - September 2010
? Handled front reception desk for court judicial chambers with multi-line
phone
? Drafted correspondence and performed data entry into spread sheet
documents
? Inventory control of company office supply and office machine inventory
? Assisted employees in receiving ergonomic accommodation's
? Provided outstanding customer service
? General office duties, such as copying, faxing, scanning documents etc.
? Requested service call requests for office machine equipment
Wells Fargo Telephone Bank, Rosemead, CA
Telephone Banker, May 1999 - June 2000
? Provided a positive customer service experience, while giving accurate
account information
? Consistently problem solved customer issues, including opening
researches, and placing fraud alerts on accounts
? Ordered ATM Debit cards, personal checks and assisted customer in
various ways
Costco, Hawthorne, CA
Deli Cashier, August 1996 - April 1999
? Greeted members and provided a positive member experience
? Processed cash transactions accurately and efficiently
? Accounted for cash register receipts, and made appropriate money drops
Centinela Hospital Medical Center, Inglewood, CA
Personnel Staff Clerk, January 1995 - July 1996
? Greeted employment applicants and issued exam paperwork
? Filed personnel documents into files of 1600 employees
? Answered multi line - phone, taking calls from the public and hospital
personnel
? Always provided an excellent customer service experience
? General office duties, such as typing, copying, faxing, taking employee
I.D. pictures
SKILLS
? Adept at written and verbal communication, handling phones, copying,
faxing, typing, multitasking, completing assigned tasks accurately and
efficiently, assisting employees in receiving ergonomic accommodation,
inventory control of office supplies, coordinating service call requests
and completion for office machine equipment, and scanning employee H.R.
records into data base.
? Proficient in Microsoft Word, Outlook, Excel
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