High School Health Insurance
Resume:
Glenda Marie Hayward
Houston, Texas 77082
281-***-**** (Home)
713-***-**** (Mobile)
*************@*****.***
OBJECTIVE
A responsible, challenging position in the area of Collections where a
personable and highly effective individual can advance while contributing
to organizational goals and business profitability.
PROFILE
A professional background that reflects success in diversified experience,
high motivational level, attention to detail and a desire continue to
learn, advance and succeed.
PROFESSIONAL HIGHLIGHTS
09/06 - Present - JBH Management
Patient Account Specialist/ Collector
RESPONSIBILITIES:
* Make Collection Calls utilizing Davox Auto Dialer.
* Ability to discuss balances after health insurance, insurance follow up
and the gathering of health insurance information for immediate billing.
* Informs customer of delinquencies and consequences with tact and
discretion.
* Overcome stalls and objections and suggest money sources for debt payment
.
* Maintain customer contact files.
* Also experienced in commercial collections and managed care insurance.
02/04-5/06 FOLEY'S DEPARTMENT STORES
Collector
RESPONSIBILITIES:
* Involved in all aspects of calling customer about their delinquent
Foley's credit cards.
* Researched outstanding balances.
* Negotiated balance in full and settlements.
* Collected past-due amounts on a high volume of credit accounts.
* Provided functional guidance, training and assistance to lower level
staff.
04/00-11/03 EQUIFAX /RMA
Collector
RESPONSIBILITIES:
* Involved in all aspects of calling companies about their delinquent
American Express Commercial accounts which involved taking inbound and
outbound calls to resolve late payments on invoices.
* Assessed individual circumstances and took appropriate action.
* Responded to telephone inquiries and complaints using standard scripts
and procedures.
* Prepared standard reports to track workload, response time and quality of
input.
12/96-2/00 MELLON BANK
Mortgage Technician/Collector
RESPONSIBILITIES:
* Involved in all aspects of contacting mortgagors about their delinquent
mortgage payments, also taking inbound and outbound calls.
* Corrected mortgage payments that were posted incorrectly.
10/95 -10/96 COMMUNICATOR FEDERAL CREDIT UNION
Collector
RESPONSIBILITIES:
* Involved in all aspects of contacting customers about
their delinquent auto loans.
* Collected on past due credit cards using skip tracing methods.
COMPUTER SKILLS: MS Windows, Excel, Cubs System
EDUCATION: Andrews High School Andrews, SC
High School Diploma
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