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High School Health Insurance

Location:
Houston, Texas, 77082, United States
Posted:
March 10, 2011

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Glenda Marie Hayward

***** ********* **.

Houston, Texas 77082

281 ***-**** (Home)

713-***-**** (Mobile)

abhrdb@r.postjobfree.com

OBJECTIVE

A responsible, challenging position in the area of Collections where a

personable and highly effective individual can advance while contributing

to organizational goals and business profitability.

PROFILE

A professional background that reflects success in diversified experience,

high motivational level, attention to detail and a desire continue to

learn, advance and succeed.

PROFESSIONAL HIGHLIGHTS

09/06 - Present - JBH Management

Patient Account Specialist/ Collector

RESPONSIBILITIES:

* Make Collection Calls utilizing Davox Auto Dialer.

* Ability to discuss balances after health insurance, insurance follow up

and the gathering of health insurance information for immediate billing.

* Informs customer of delinquencies and consequences with tact and

discretion.

* Overcome stalls and objections and suggest money sources for debt payment

.

* Maintain customer contact files.

* Also experienced in commercial collections and managed care insurance.

02/04-5/06 FOLEY'S DEPARTMENT STORES

Collector

RESPONSIBILITIES:

* Involved in all aspects of calling customer about their delinquent

Foley's credit cards.

* Researched outstanding balances.

* Negotiated balance in full and settlements.

* Collected past-due amounts on a high volume of credit accounts.

* Provided functional guidance, training and assistance to lower level

staff.

04/00-11/03 EQUIFAX /RMA

Collector

RESPONSIBILITIES:

* Involved in all aspects of calling companies about their delinquent

American Express Commercial accounts which involved taking inbound and

outbound calls to resolve late payments on invoices.

* Assessed individual circumstances and took appropriate action.

* Responded to telephone inquiries and complaints using standard scripts

and procedures.

* Prepared standard reports to track workload, response time and quality of

input.

12/96-2/00 MELLON BANK

Mortgage Technician/Collector

RESPONSIBILITIES:

* Involved in all aspects of contacting mortgagors about their delinquent

mortgage payments, also taking inbound and outbound calls.

* Corrected mortgage payments that were posted incorrectly.

10/95 -10/96 COMMUNICATOR FEDERAL CREDIT UNION

Collector

RESPONSIBILITIES:

* Involved in all aspects of contacting customers about

their delinquent auto loans.

* Collected on past due credit cards using skip tracing methods.

COMPUTER SKILLS: MS Windows, Excel, Cubs System

EDUCATION: Andrews High School Andrews, SC

High School Diploma



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