Customer Service Medical Billing

April M. Little

*** * ***** **** *** *** ? Tempe, AZ 85283 ? Phone 480-***-****

e-mail: *************@*****.***

Career Summary Proven experience of working in a fast-paced

environment. Key strengths include: Communication, organization, and

self-motivation. Maintains high standards of customer service,

integrity, and professionalism.

Experience

10/08 - Current Talent Acquisition Specialist

Direct Alliance Tempe, AZ

? Develop strategy

for filling open requisitions, including

sourcing,

prescreening, interviewing and selecting candidates

for exempt

positions. Responsible for sourcing candidates through

cold calling, networking, career fairs, internet

postings, on

campus recruiting, employee referrals, and

minority and other outreach

programs. Responsible for job advertisements in

compliance with

Federal and State guidelines and company policy

and acts as

liaison to employment agencies and advertising

media.

? Develop key

relationships with the leadership team to expedite all

talent acquisition needs; including universities,

agencies, user groups,

and minority associations. Work to fill all

vacancies in a timely,

cost-efficient manner with the most qualified

candidates. Review and

evaluate resumes to select appropriate slate of

candidates for

personal interviews. Interview and select

qualified candidates based

on job description criteria.

? Provide feedback and recommendations to

applicants and hiring

managers regarding strengths and development

needs of candidates.

Assist in determining appropriate compensation

using corporate

guidelines; presents recommendations to managers

and supervisors

and extends offers of employment.

12/05 - 10/08 Talent Acquisition Coordinator

Direct Alliance Tempe, AZ

? Coordinates the job posting process including

posting of jobs and

placing job advertisements in various media as

well as

tracking open requisitions, offer letters, pre-

employment background

checks and new hire paperwork.

? Reviews applications/resumes to determine

employment candidacy

for open requisitions. Initiates and coordinates

communication with

applicants and hiring managers.

? Provides administrative support to include

managing interview

calendar, coordinating travel arrangements, and

organizing and

maintaining recruitment files.

? Coordinates new employee orientation process,

meeting schedule

and materials.

2005 - 2005 Finance Counselor I

University of Phoenix Online

Phoenix, AZ

? Assist students with financial inquiries

? Process student financial applications

? Assist students with account transactions

? Process daily reports and applications by given

deadlines

? Conducted cold calls

2004 - 2005 Medical Billing and Coding Processor

Arizona Medical Providers Services

Cottonwood, AZ

? Processed billing inquiries to insurance companies

for doctors

? Code diagnoses and procedures

? Collections

? Conducted cold calls

2001 - 2004 Member Service Representative

Arizona State Savings and Credit Union

Cottonwood, AZ

? Assisted members with various account transactions

? Assisted in the training of new employees

? Opened and closed accounts

? Performed sales of fiduciary items

1999 - 2001 Cage Cashier

Cliff Castle Casino

Camp Verde, AZ

? Conducted transactions with casino customers and

employees

? Performed other customer service duties as needed

1997 - 1999 Customer Service/Supervisor

Viejas Casino

Alpine, CA

? Was promoted to pull tab supervisor from pull tab

clerk

? Acted as bingo cashier

? Performed other customer service duties as needed

References available upon request

Contact this candidate