Medical Customer Service

Ricardo L. Cardona

** **** ****** ( Manchester, CT 06040 ( 860-***-****

Seeking the Challenging Position of Health Information Analyst

SUMMARY OF QUALIFICATIONS

A highly motivated, result-driven professional who posses excellent

customer service, organizational, and information management skills.

Extensive experience in the medical records field delivering, retrieving,

filing, and maintaining a high volume of patient records and coordinating

and tracking the release of Health Information records to authorized

requestors which include physicians, nurses, and insurance companies.

Strengths Include:

( HIPAA Regulations ( Hospital Information Systems (

Chart Control, Access and Storage

( Chart Status Tracking ( Current HIM Technologies (

SMS, SCM

( File Room ( Scanning/Indexing Documentations (

Electronic/EHR Navigation

( Managed Care Regulations/JCAHO Guidelines

PROFESSIONAL EXPERIENCE

HEALTH INFORMATION ANALYST, Connecticut Children's Medical Center

2009 - Present

. Manage the retrieval and printing of medical records from microfilm.

. Process patient admission and discharge documents.

. Review records for completeness, accuracy, and compliance with

regulations.

. Compile and maintain patients' medical records to document condition and

treatment and to provide data for research or cost control and care

improvement efforts.

. Enter data, such as demographic characteristics, history, and extent of

disease, diagnostic procedures and treatment into computer.

. Release information to persons and agencies according to regulations.

. Train medical records staff.

. Consult with physicians regarding deficiencies in medical records and

portal navigations.

HEALTH INFORMATION TECHNICIAN, Connecticut Children's Medical Center

2007 - 2009

. Maintain departmental records using a complex computerized filing system

to retrieve files, locate missing records, file new and updated

information, merge duplicate records, abstract charts, and purge old

records.

. Respond to staff requests for patient records by retrieving, copying, and

delivering medical files and microfilm records.

. Assist physicians with completion of medical record deficiencies which

must be resolved within 30 days of patient discharge to ensure compliance

with JCAHO and state regulations.

. Perform chart constructions and use the department's computer system to

compile, monitor, and file legal documents pertaining to patient births,

deaths and other medical information.

. Update name changes and medical record numbers in the hospital computer

system.

. Deliver and retrieve incomplete charts.

. Assist the department by answering questions, answering phones, and

performing other duties as assigned.

ADDITIONAL SKILLS AND

KNOWLEDGE

. Excellent skills in the use of operating basic office equipment, such as

personal computers, photocopy machines, fax machines, and telephones.

. Proficient in Microsoft Word & Hospital Operating Systems.

. Highly effective communication (written and verbal) skills.

. Fluent in English and Spanish

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