Customer Service Specialist

*** ** ********* *****

Lee's Summit MO ***** Phone 816-***-****

E-mail ******.******@****.******.*** Angela Y. Byrnes

Summary of 20+ years of experience within the

qualifications Telecommunication industry

Familiar with the mainframe applications and PC

literate

Knowledge of Sprint billing processes and systems

Strong oral and written communication skills

Self directed and deadline oriented

Work experience 03/10/2003-Present Sprint Overland Park, KS

Billing Associate III

Create, set up, and implement Carrier Transport

pricing for wholesale customers.

Perform Workflow Coordinator functions managing and

assigning daily workload.

Interpret contracts or billing instructions for

wholesale Carrier Transport customers.

Partner and interact with internal groups in

resolving and rectifying process gaps.

Work simultaneously with the Suspense group

reducing and correcting error calls.

Presenting high level overviews of Carrier

Transport Tables, educating various groups within

Sacramento and Kansas City Billing Services.

Lead trained, and transitioned the Kansas City New

Hire team for Carrier Transport Tables.

08/01/1999-03/10/2003 Sprint Rancho Cordova, CA

Invoicing Specialist

Validated and identified any billing issues for

Sprint's Generic Discounting business customers.

Daily verified and tested various invoicing

functionalities within the Invoice Verification

group.

Assisted in enhancing the workflow process by

streamlining products not found within particular

cycles reducing the time meeting SLA's.

08/01/1999- Sprint Rancho Cordova, CA

Order Reject Specialist

Researched local resale orders that systematically

errored.

Communicated daily with local telephone providers t

o correct rejected orders

02/13/1995-01/01/1999 Sprint Rancho Cordova, CA

Customer Service Associate

Answered incoming calls and assisted residential

customers.

Acquired extensive knowledge of Sprint products and

services.

Provided our residential customers with quality

service.

Education [ 1999-1995] University of Phoenix Sacramento, CA

Bachelor of Science Business Management

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