Customer Service Representative
Resume:
Leanne D. Misner
Austin, Texas 78727
************@*****.***
* 4.5 years Customer Service Experience
EXPERIENCE:
Customer Service Representative, November 2009 to June 2010
Time Warner Cable, Austin, Texas
* Intensive six week training in problem solving on many different systems for incoming calls.
* Troubleshot to help fix issues with customer Internet, Phone and Cable issues: data, voice issues, billing, contracts.
* Took customers payments, extended contracts, copied and faxed information to send to customer when requested.
* Explained billing and making changes, general customer care.
Coordinator/Demonstrator, August 2008 to September 2009
Melissa Craig Demos, Austin, Texas
• Setting up and demonstrating products for the customer.
• Helping to coordinate workers for stores to make sure that all stores are covered.
• Making the customer smile while trying to sell our wonderful product.
Customer Service Representative, October 2004 to November 2006
Cingular/ATT Wireless, Austin, Texas
* Intensive six week training in problem solving on many different systems for incoming calls.
* Troubleshot to help fix issues with customer cell phones: data, voice issues, billing, contracts.
* Took customers payments, extended contracts, copied and faxed information to send to customer when requested.
* Explained billing and making changes, general customer care.
Technical Support for Microsoft, January 2004 to September 2004
Harte Hanks, Austin, Texas
* Intensive training in problem solving for incoming customer calls.
* Troubleshooted to help customers remove viruses, Trojans, Spyware, Hijackers and other malicious software from their computer.
* Took notes to document the case and customer.
Childcare Supervisor, September 2001 to August 2003
CoCare, Austin, Texas
* Co-ordinated activities of workers engaged in preparing meals in churches and business conferences.
* Maintained close personal contact with businesses on upcoming events.
* Observed and monitored play activities and entertained children by reading to them and playing games.
Interests:
I enjoy gardening, playing kickball, reading and cooking.
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