Customer Service Representative

**** **** ******* ****** ******* CA, ***** 954-***-****

*********@*****.*** Latiesha Martin

Objective Dedicated Customer Service Agent with five years +

experience. Seeking a position in Customer Service

where my extensive experience will be further

developed and utilized. Extremely productive in a

high volume, high stress environment. Excellent

written and verbal communication skills and self

starter with a can do attitude, fast learner able

to multitask.

Experience 2010-2010 Randstad Staffing/Everglades

Direct Tamarac, FL

Customer Service Representative

Answered large volume Inbound Calls for Business to

Business from clients requesting information on HR

Products availability, pricing and delivery.

Handling credits and returns in a Professional

manner.

Also cross sale items when customer ordered

products assist customers with shipping issues.

Assisted customer on the Outbound Campaign Call

customer for them to order products that keep them

consisted with the products they ordered from the

previous year.

2008-2010 Talk2Rep Tamarac, FL

Customer Service Representative

I advanced in several different accounts in the

company such as Santa Barbara Bank & Trust, Bally

Total Fitness, Gateway Health Plan and also several

different accounts doing surveys and political

polling.

Answered inbound calls in support of customer

various needs enter accurate notes in customer

files.

Responsible for customer service duties including

answering queries, problem solving and providing

detailed information on products and services.

Assisted in the training of new customer service

representatives and associates.

Performed market research surveys on customer needs

and requirements.

2007-2008 Interactive Response Technology

Ft Lauderdale, FL

Customer Service Representative/ Retention Team

Advanced to the retention team after my significant

progress as a CSR an using my ability to turn

numerous of calls around using A-1 customer service

skills an customer satisfaction.

Answered inbound calls sales varies AT&T products

and services.

Save customer on retention team as they call to

disconnect services follow through with clients.

Use problem solving skills for customers calling

with issues an then up sale customer for new

products and services.

Education 1998-2001 George Washington Carver Birmingham, AL

High School Diploma

2001-2005 Stillman College

Tuscaloosa, AL

Skills Microsoft Word, Excel, Outlook, Power Point, Ten

-key typing, Ten Key touch, 40 WPM, Lotus Notes,

AS 400, Photo Shop, SAP and Internet Savvy.

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