Project Manager Customer Service
Resume:
Sheryl L. Rector
Sheryl L. Rector Professional Experience
Strong background in quality and customer service. Diplomatic
Summerville, SC 29483
Phone: 843-***-**** and tactful with professionals and non-professionals at all levels.
Email: *************@*****.***
Accustomed to handling sensitive, confidential records.
Education/Qualifications Demonstrated history of producing accurate timely reports.
• Flexible and versatile – able to maintain a sense of humor under
MBA, Charleston Southern
University
pressure. Poised and competent with demonstrated ability to
• BA, Charleston Southern
easily transcend cultural differences.
University
• AS Trident Technical College Principal Areas of Practice
Wide depth of knowledge in using multiple quality systems. Well versed in technical writing,
Certifications document control, verification of processes and problem solving. Process improvement through
Six Sigma Green Belt lean manufacturing practices and six sigma projects.
ASQ Quality Manager Work Experience
ASQ Quality Engineer JW Aluminum, Goose Creek, SC
Technical / Sales Representative (August 2009-September 2010)
ISO / TS 16949:2002
• Managed business to business accounts, exceeding $48 million in annual sales
Internal Auditor
• Proactively managed customer expectations to exceed customer requirements.
PMI Project Manager
• Resolved customer concerns.
Lean Manufacturing
JW Aluminum, Goose Creek, SC
Industry Lines Business Analyst (March 2009 – August 2009)
Manufacturing
• Mined data from the AS400 computer system and analyzed information concerning sales
forecast and forecast revenue
Computer Applications
•
Microsoft Products: Excel, Word, Performed comparison reporting to measure accuracy of the sales forecast
PowerPoint, Access, Project
• Created forms to standardize product pricing across the product lines
JW Aluminum, Goose Creek, SC
Corporate Customer Service Manager (January 2007 – March 2009)
• Managed Customer Service Representatives in 4 states
• Redesigned the order entry process to reduce double data entry, improve accuracy of order
entry, and standardize required information at all locations
• Monitored the order process to improve accuracy of order quantity, and timely delivery
JW Aluminum, Goose Creek, SC
Corporate Quality Manager (June 2006 – January 2007)
• Directed ISO / TS activities for 5 manufacturing facilities, merging systems to improve
efficiency. Audited multiple manufacturing facilities to create and maintain best practices.
• Supplied customers all required information regarding environmental compliance, federal
and foreign
• Developed a system to monitor, measure, and improve customer satisfaction
• Six Sigma projects: process improvements to increase overall product yield and efficiency,
reduce rejects and reduce waste throughout the production operation
JW Aluminum, Goose Creek, SC
Quality Manager (July 2004 – June 2006)
• Maintained the ISO system. Developed, monitored and communicated quality objectives to
the senior management team.
• Prepared Level 3 documentation for Part Submission Warrants: PPAP APQP, PFMEA
• Organized and scheduled all internal audits.
• Wrote and verified Standard Operating Procedures, Work Instructions and Quality Manuals.
JW Aluminum, Goose Creek, SC
Project Manager Acquisition Team (January 2004 – July 2004)
• Coordinated team efforts to integrate multiple system when two additional manufacturing
facilities were acquired by JW Aluminum
Sheryl L. Rector
• Organized travel between the locations to reduce costs
• Wrote work instructions to develop best practices between the multiple facilities.
JW Aluminum, Goose Creek, SC
Quality Engineer (March 2000 – January 2004)
• Aided in the implementation of the ISO system
• Monitored on time delivery
• Performed capability studies on all required lab equipment and control devices in
manufacturing
Sheryl L. Rector
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