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Customer Service Medical

Charleston, South Carolina, 29403, United States
March 03, 2011

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Janeth M. Richardson

*** ***** ******, **********, ** 29403

843-***-**** (Cell Phone)


To obtain a challenging position within a well established organization that will allow me to utilize my skills,

education and experience for career growth and advancement.


Kaplan College- Charlotte, NC: Medical Billing & Coding Program Grad 3/2011

Daram National High School- Samar, Philippines

Informatics Computer Institute- Makati, Philippines

3G Language Center- Balibago, Philippines

Lorraine Technical School- Pampanga, Philippines


• Bilingual / Spanish / Filipino / English

• Proactive self starter with the ability to learn details fast and meet deadlines.

• Extremely knowledgeable with regard to Medical Coding guidelines and coding techniques (ICD-

9, CPT-4, HCPCS, and DRG's).

• Proficient in physician coding, inpatient hospital coding, outpatient coding, and facility coding.

• Strong knowledge of Anatomy & Physiology, Advanced Medical Terminology, and Psychology.

• Very efficient in Microsoft Office Software, including Word, Excel, and PowerPoint.

• Electronic funds transfers, Direct Data Entry.

• Electronic Medical Records, Electronic Data Interchange.

• Electronic Claims Submission, Medicare-Medicaid claims submissions.


Charlotte Pediatric Clinic Jan. 2011-Feb. 2011

Medical Biller/Coder

• Extern. Utilize QuadraMed software and input information into computerized patient record system.

• Always comply with PA regulations and JCAHO requirements for coding guidelines.

• Responsible for the coding for the outpatient for the medical center.

• Responsible for handling different types of medical claims which includes surgery, physical therapy, ER,

diagnostic testing, etc.

• Utilized HCPCS level III, ICD-9 and-3 for the coding. Review the charts for admit and discharge date

• Audit of patient charts for practitioner visits. Data entry of practitioner visits.

• Payment posting. Medicare and Medicaid verifications.

Rolette Hotel-Tacloban City, Philippines Sept. 2005 – Nov. 2007

Desk Receptionist/Front Desk Clerk

• Responsibilities included monitoring of temporary living quarters for client.

• Coordinated activities to oversee proper maintenance, safety and cleanliness standards are


• Responsible for maintaining vacancy / occupancy rates.

• Supervised and directed employees. Work customer service desk providing friendly, professional

service to the customer.

Gaisano Mall- Tacloban City, Philippines May 2003 – August 2005

Customer Service / Sales Representative

• Provided support to the sales team, ensuring all sales and service objectives were met.

• Responsible for customer service, included answering customer queries, problem solving and

providing detailed information on new products.

• Assisted in the training of new customer service representatives and associates.

St. Senior San Vicente Ferrer Church- Samar, PI April 1998 – March 2003

Community Mentor, Behavioral Health Care

• Treatment for adolescents with disciplinary problems within school system and community.

• Collaborate with health service professionals for development of treatment plans for emotionally

disturbed adolescents.

• Assist clients in formulating survival skills to aid in transition from residential to independent living


• Coordinate service networks for academic, psychological and social assistance.

References Available Upon Request

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