Customer Service Supervisor

My Information

Personal Information

John Brisbin

***** ******* ** *** **********, 48393

Mobile Phone Number 248-***-****

Work History

Employer Pivotal Payments/Vision/NCCP

Job Title Customer Service//Risk/ACH Analyst

Start/End Date Apr, 2007 - Present

Supervisor's Name Seth Lesnow/Arash Izadpanah

Supervisor's Phone 1-866-***-****

--- Customer Service Representative

-assisting customers with technical and business inquiries

-loading programs onto remote terminals or PCs

-managing and updating websites and programs for billing/clerical

purposes

-handling complaints or disputes in funds or customer service

brief summary of job --- Risk Analyst

duties. -investigating possible fraudulent transactions produced by merchants

-investigating customer history for a merchant

-analyzing businesses for billing/deposit/fraud risk purposes

--- ACH Analyst

-analyzing billing disputes -maintaining rejected fees

-updating contact/banking information for merchants

-counseling merchants on billing

Pivotal Payments 200 Broadhollow Road, Suite 207, Melville, New

Employer's Address

York, 11747

This is my current job Yes

Employer Fossil, Inc.

Job Title Sales Associate

Start/End Date Oct, 2007 - Present

Supervisor's Name Dawn Stoutenburg

Supervisor's Phone 734-***-****

-accurately selling products and product

Please give a brief summary of your job information

duties. -general customer service

-minimal maintenance on products

Employer's Address 27500 Novi Road, Novi, MI 48377

Education

Institution Eastern Michigan University

Field of Study Literature

Education Level 4-year University Degree (e.g., Bachelor's)

Degree/Diploma Obtained? In Progress

Job Fit

Level of proficiency with computers. Advanced - can train others on this skill

Software systems I am proficient in Microsoft Excel/Microsoft Word/Microsoft PowerPoint

References

Name Christine James

Address

Occupation/Relationship Colleague/Friend

Contact Number 407-***-****

Years Known (Please Use Numbers Only) 1

Name Dean Butler

Address

Occupation/Relationship Colleague/Friend

Contact Number 514-***-****

Years Known (Please Use Numbers Only) 1

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