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Manager Customer Service

Location:
Charlotte, North Carolina, 28212, United States
Posted:
March 03, 2011

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****** ******

**** ****** **** ** #*, Charlotte, NC 28212

Home: (980) ***-**** Cell: (980) ***-****

Email: ********@*******.***

EDUCATION

Associate of Science in Health Information and Technology

DeVry University – Chicago, Illinois

GPA in Major: 4.0 Dean’s List Projected Graduation Jun 2012

SKILLS

Accounts Payable & Receivable Strong Customer Service

Financial Deposit Organizational/Management Skills

Strong Communication Skills Microsoft Office Applications

Type 55 wpm One-Site/Rent Roll Database

WORK EXPERIENCE

Bus Driver Charlotte-Mecklenburg School, Charlotte, NC Aug 2010- Present

• Followed all the rules for the safety of students when they get on/off the bus and cross the roads.

• Comply with strict time table to drop off and pick up the students.

• Ensure all the geographical and verbal directions by reading and complying with the area routes.

• Keep interior of bus very clean.

• Monitored the number of passengers that enter the bus for school purpose.

• Responsible for reporting situations such as accidents and delays to technician specialist.

• Conducts daily pre/post trip inspection for safety concerns (ex. checking brakes, tires, lights, fuel gauge etc.)

• Other various duties as needed.

Assistant Property Manager RiverWalk Apartments, Greensboro, NC Oct 2006 – May

2010

• Handled accounting records which include rent posting, accounting month end reports, rent as well as other fees

collection.

• Maintain correct computer records and manual tracking logs for daily activities

• Prepared and submit resident files for court (Speedy Filer) and collection (First Point Resources) proceedings

• Managed and train a staff of 7 with processing invoices, month end closing and posting rental payment

• Assisted the Property Manager during lease signing and Property Management Orientation with all new residents

• Received, open, and forward all invoices to Property Manager to code and approve

• Generated all renewal, rent increase, and late rent notices as directed by Property Manager

• Greet all current and future residents on the telephone and in person

• Organized the reception area of the office as clean and inviting

• Completed all move in and move out inspections

Administrative Assistant/Office Manager Rippowam Park Apartments, Stamford, CT Oct 2003- May 2006

• Entered Accounts Payable into (Citrix) Timberline Software and Accounts Receivable into Rent-Roll Software

• Greeted and assisted residents and/or applicants in a professional manner

• Assisted Property Manager in showing properties to prospective tenants

• Coordinated recertification signing (Section 8) and scheduling Section 8 Inspections

• Supported the Property Manager in managing rent and lease collections

• Responded to resident complaints and scheduling maintenance

• Handled activities regarding NSF's and bad debt collections, leasing, renewals and marketing

• Performed other duties as assigned

Customer Service Support Administrator Aquarion Water, Bridgeport, CT Aug 1998 – Sep 2003

Reviewed, researched and processed foreclosure certificate for real estate purchase

Prepared & completed all pro-ration and calculation adjustments forms, for legal

counsel

Responded to 30 inbound & 20 outbound calls daily regarding account balances an

closing procedure

CERTIFICATION

Certified Tax Credit Monitor

Quadel Consulting, Manhattan, New York May 2005

Business Writing Certificate

Norwalk Community College, Norwalk, CT Nov 2004

Certified Legal Executive Assistant

Gibbs College, Norwalk, CT, GPA 3.74 Feb 2002



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