Customer Service Manager

NANA YAA GYAWU

*** ********* ******, ******** ** 22554

PH: 703-***-**** Email: ********@*****.***

OBJECTIVE: Seeking a nursing position that will enhance as well as utilize my clinical skills

as an LPN.

Summary of Skills:

• Strong interpersonal and communication skills

• Experienced with providing quality patient care

• Detailed oriented with the ability to exercise excellent judgment

• Management and planning skills and multi tasked

• Skilled at Tracheotomy care and medication injections

Certification and Education:

Ultimate Health School, Falls church, VA - September 2010

Active Licensed Practical Nurse for the State Of Virginia

Care Experts Medical Institute - March 2000 - CNA CERT

Labone Secondary School, Ghana - 1990 completed High School Diploma

Work Experience:

Private Home Elderly Care - 2008 – 2011 Alexandria VA

• Ensured the safety and well-being of the patient is maintained.

• Assisted patient with bathing, dressing, hygiene, and grooming in accordance with

established care plan.

• Given enemas to patient when needed.

• Measured and recorded patient's fluid intake and output.

• Managed supply inventory and supply requisitions.

• Provided medication reminders.

• Provided patient transportation to doctor appointments

Wal-Mart Stores 2009 - 2010 Fredericksburg, VA

Customer Service Manager.

• Participated in the training of new hire associates for the cash register.

• Enforced company standards related to security and safety procedures.

• Performed coaching and counseling for the front end associates.

• Made reasonable decision to ensure satisfactory customer service within the company’s

guidelines.

• Assisted the cashiers and the other front end associates with all the necessary supplies

needed to run the shift.

Private home child care- 2006 -2008 Springfield, VA

•Supervised children's play with making sure of their safety.

•Help children with daily routines such as dressing, toileting, eating and sleeping.

•Also responsible for preparing meals and snacks.

•Maintained environment very clean, appealing and safe.

•Provided guidance on children's behavior and social development.

•Responsible for various other duties as assigned.

Navy Federal Credit Union- 2003- 2007 Vienna, VA

Equity Processor / Closer II

Process equity loans application to funding.

Review and analysis of credit reports, appraisals, paystubs, payoff demand statements and

verification of employment documents.

Review tax returns and assets for self employed borrowers

Assists members to make decisions as to what type of equity loan that will help them based on their

credit and income.

Review conditions from underwriting with member to make sure they are all met prior to preparing

loan for closing.

Updates home and flood insurance with the various agents.

Computer skills: Microsoft Word, Excel, Outlook, Windows 98, 2000, ME, XP, Lotus1,2,3 and Power

Point.

References available upon request

Contact this candidate