Project Customer Service

Rakhi Prasad

House No - ****/D, E-Mail: ******@*****.***

Second Floor, Mobile: 991-***-****

10th Main, First Cross,

Kodihalli,

Bangalore - 560008.

Objective: To obtain an active and dynamic position in an innovative

development environment as Software Engineer where I can use my expertise

for the potential growth of the organization and self.

Summary:

> Six years, 7 months of experience in IT industry, in Mainframes.

> Five years, 9 months of experience in Vision Plus.

Education:

> BCA (Bachelor of Computer Application) from Dayanand Sagar College

of Management and Information Technology, Bangalore (Bangalore

University) in 2003 with 78%.

Technical Skills:

Operating Systems MVS

Languages COBOL, JCL, CICS

Tools\Technologie Vision Plus, Endevor, Vsam, Control-M,

s File Aid

Functional Skills:

Management and Leading team effectively and have team

Leadership Skills building capabilities. Always take

initiative.

Training & Ability in building a team committed to

Development achieving the objectives by helping each

team member to give their best efforts.

Ability to organize, plan and motivate a

team of people.

Employment Summary:

Apr'05-Dec'10 Worked in Capgemini (previously Kanbay) as a

Consultant.

Jun'04-Apr'05 Worked For Mahindra British Telecom, Pune as

Junior Technical Associate

Training Programmes

. Cobol, IBM Utilities, DBMS, SQL, Software Engg, VV&T, CICS

From MBT

. Vision Plus Base I Training from Kanbay.

. Vision Plus Base II Training from Kanbay.

Project Details

PROJECT # 1: PROJECT GLOCARDS RBS MIGRATION

(May 2010 till December 2010)

ANZ currently has multiple cards platforms across Australia, NZ and Asia

Pacific, operating at various levels of maturity. ANZ Consumer Finance

Australia has investigated a project ('One Cards Platform for ANZ') to

consolidate all cards platforms across the regions onto one platform namely

Vision Plus.

GloCards RBS Migration stream is established as part of the GloCards group

programme.RBS Migration stream is aimed to move existing V+, Triad and

Falcon systems across from HP.

Client: ANZ Bank

Software/Architecture: IBM Mainframes (COBOL, JCL, VSAM, V+).

Team Size: 100

Role: Team Member

Responsibilities:

. Module coordination and management

. Delivery of Technical Spec, code and test

plan

. Programming, Reviews and Testing

. Onsite Communication

Project # 2: Project Online Card Payment Security (OCPS)

(February 2010 till April 2010)

The project OCPS relates with the ANZ National's term for the 3-D Secure

protocol, which is an XML-based protocol used as an added layer of security

for online credit and debit card transactions .The protocol was developed

by Visa to improve the security of Internet payments and offered to

customers as the Verified by Visa service .OCPS allows authentication of

the payment cardholder by their card issuer when making purchases online

from a merchant's website.

Client: ANZ Bank

Software/Architecture: IBM Mainframes (COBOL, JCL, VSAM, V+).

Team Size: 1

Role: Team Lead

Responsibilities:

. Module coordination and management

. Reviews and delivery of Functional spec, Technical Spec, code and

test

plan

. Programming, Reviews and Testing

. Onsite Communication

Project # 3: Project Doc (February 2009 till January 2010)

Worked at client side at ANZ, Bangalore as Systems Analyst.

Worked in project called Doc in which worked on LTS.

Client: ANZ Bank

Software/Architecture: IBM Mainframes (COBOL, JCL, VSAM, V+).

Team Size: 2

Role: Team Lead

Responsibilities:

. Module coordination and management

. Reviews and delivery of Technical Spec, code and test plan

. Technical Specs preparation

. Programming, Reviews and Testing

. Onsite Communication

Project # 4: FDI 9.01 Release (September 2008 till January 2009)

In this release, the customisations will be done according to the

client specific on 8.31 Base Vision Plus.

Client: FDI

Software/Architecture: IBM Mainframes (COBOL, JCL, VSAM, V+).

Team Size: 20

Role: Team Member

Responsibilities:

. Module coordination and management

. Resource planning and scheduling

. Reviews and delivery of Technical Spec, code and test plan

. Understanding of Business Requirement and preparing Functional Specs

. Technical Specs preparation

. Programming, Reviews and Testing

. Onsite Communication

Project # 5: Penguin (September 2007 till August 2008)

Penguin is an initiative to launch a dual card in V8.23g. Currently

all the card products of GE Australia are housed in V2.56. As this is

a old Version of Vision Plus and paysys has withdrawn its support for

V2.56, GE australia has decided to launch all its new products in

V8.23g. As V8.23g is to be setup from scratch, this was a challenging

project by nature.

Client: GE Money Australia and New

Zealand

Software/Architecture: IBM Mainframes (COBOL, JCL, VSAM, V+).

Team Size: 4

Role: Team Leader

Responsibilities:

. Module coordination and management

. Resource planning and scheduling

. Reviews and delivery of Technical Spec, code and test plan

. Understanding Functional Specs / Business Requirement

. Technical Specs preparation

. Programming, Reviews and Testing

. Onsite Communication

. SIT Support

Project # 6: GE Money Tactical Projects (Sep 2006 till August 2007)

This Project mainly deals with multiple projects, which are less than 50

man days. Each individual will be solely responsible for his work request

through out the life cycle of the work request. The total life cycle of

software will be followed here viz... Receiving the functional spec from

the client, analysing the request/Problem, preparing the Technical Spec,

Coding, UTP, UTR, UAT Verification, Implementation Plan to implement in

Production and Production Support. The requests can be of any module and of

any function. The project has an onsite coordinator who will be a link

between the team at offshore and the client. The individual will give

estimates for the request before hand to the client and work will be

planned in such a way to deliver it in time to the business.

Client: GE Money Australia and New

Zealand

Software/Architecture: IBM Mainframes (COBOL, JCL, VSAM, V +).

Team Size: 10

Role: Team Member

Responsibilities:

. Understanding Functional Specs / Business Requirement

. Technical Specs preparation

. Programming, Reviews and Testing

. Onsite Communication

. UAT Support

. Implementation Support

Project # 7: Network International (January 2006 till August 2006)

Network International (NI) processes Emirates Bank International (EBI)

credit cards. NI has a requirement to enhance the current system of Vision

Plus to process instalment credit cards for two Banks EBI and FGB (FIRST

GULF BANK).

Network International also (NI) processes Abu Dhabi Commercial Bank (ADCB)

credit cards. NI wants to convert entire ADCB credit cards portfolio from

their existing system to Vision PLUS application. With this they want some

new functionality to be added with the existing application.

Client: Network International, Dubai

Software/Architecture: COBOL, V+

Team Size: 14

Role: Team Member

Responsibilities:

. Scoping, Desinging, Developing, Testing and Implementing the new

functionalities to be added to the existing system.

Project # 8: Isys Customization (June 2005 to December 2005)

The Credit Card business of the Discover Financial Services is currently

processed by EXPERIAN. The current system Vision Plus 2.5 with Experian's

customizations is called GEMS (Global Experian Management System). After

being acquired by Morgan Stanley, Discover decided to migrate its credit

card processing to Vision Plus 8.18. This current project, involves the

analysis, design, conversion and final migration and implementation of GEMS

Credit Card Processing Application to V+ 8.18 along with all subsystems

(except MBS) and Interfaces.

Client: Discover Financial Services,

USA.

Software/Architecture: IBM Mainframes (COBOL, JCL, VSAM, V +).

Team Size: 120

Role: Team Member

Responsibilities:

. Scoping, Desinging, Developing, Testing and Implementing the proposed

new system.

Project # 9: CSS (Customer Services System), (June 2004 to Apr 2005)

BT's Customer Services System (CSS) is the company's largest computing

system based on Mainframes. CSS manages all aspects of Customer service on

the Public Switched Telephony Network (PSTN) from order capture through

issue and fault handling to work Management and billing. The Verification

Validation Testing (VVT) group works on comprehensively System Testing and

verification of the latest developed code.

Client: British Telecommunications, UK.

Software/Architecture: IBM Mainframes (COBOL, JCL, IDMS).

Team Size: 13 (Offshore- 12, Onsite - 1)

Role: Team Member

Responsibilities:

Understanding functional/technical requirements by investigating the

requirement specifications document. Preparation of System Test Plan,

Schedule and their tracking, Preparation of Project Management Reports in

Billing System of CSS.

Giving support to higher phases of Software Delivery like Integration

Testing, Pilot and Live.

Other Key Skills:

. Received an award for best performance.

. Good analytical skills.

. Can perform equally well in a team and individually.

. A very quick learner, Organized and well structured at work.

. Independent, Self-Motivated and Hard-Worker.

. Committed to deadlines and schedules.

Personal Details:

Nationality : Indian

Marital Status : Single

Languages Known : English, Hindi

Permanent Address : House No - 151,

Gujrat Colony Chas,

District - Bokaro,

Jharkhand - 827013.

Contact this candidate