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Project Manager Sales

Orlando, Florida, 32819, United States
March 03, 2011

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Bethany Glazewski



Group Sales Coordinator

June 2010-Present Seralago Hotel and Suites Maingate East

( Works with Sales Managers on all Group

Reservations; personally responsible for writing group

contracts, arranging payment and coordinating diverse

details with the front desk and all other hotel

departments involved

( Maintain a close relationship with the group

contacts to ensure all guests requests are anticipated,

met and exceeded-to include blocking rooms, room

preferences, check in times, breakfast reservations,

transportation and attraction tickets

( Responsible for Banquet Event Orders for all guest

events that take place on property. Up to 25 events per

month ranging from group breakfasts to weddings,

birthday parties, family reunions and special events

The Pirates League

August 2009-Present The Walt Disney World Resort- Magic

Kingdom Park

( Merchandise host and make-up artist for the new

Pirates League Experience

( Design a memorable experience by encouraging

guests to be involved in a completely immersive pirate

environment based on individual requests and


( Create a unique piratical make-over experience

using stage make-up,

costumes, props, surroundings and attention to detail

Guest Services/Front Desk Agent

March 2009-October 2009 Nickelodeon Family Suites

( Provide prompt, accurate, first-class Guest Service

to all hotel guests.

( Coordinate hotel reservations, show and dining

reservations, check-ins and check-outs and many other

details for guests, both in person as well as on the


( Knowledgeable in all hotel operating systems and

software: OPERA, Hot SOS, Open Course

The Dream Squad

March 2008-January 2009 Disney's Hollywood Studios and

Typhoon Lagoon

( Part of a select group chose to help execute the

2008 Year of a Million Dreams Official Giveaway

by following guidelines, sweepstakes rules and Disney

standards while rewarding guests with Sweepstake prizes

( Global Park Greeter- answering general guest

questions, providing Magical Moments and Take

5's, and efficient Guest Service recovery

( Partnering with Executives, Leaders and Cast

Members from all lines of

business to ensure consistent and enjoyable Guest experiences

Catering Supervisor

January 2006-July 2009 AmeriCrown Service Corporation-

Daytona International Speedway, Homestead International

Speedway, Talladega International Speedway, Richmond Super


( Youngest Supervisor for the AmeriCrown Catering


( Responsible for up to 50 employees and thousands of

guests in a banquet

Setting at 5 Race Tracks across the country

( Partnered with executives from dozens of companies

to organize, set-up and

break-down their individual NASCAR experiences by

planning for food, beverage, decorations, and driver

meet and greets for our VIP guests.

Adventureland/Liberty Square Operations

October 2006-March 2008 The Walt Disney World Resort- Magic Kingdom


( Assisted in the day to day operations at the Pirates of The

Caribbean, The World Famous Jungle Cruise, The Magic Carpets

of Aladdin, The Enchanted Tiki Room and the Haunted Mansion

( Trainer at the ATT Complex and the World Famous

Jungle Cruise for new and existing cast members

( Participated in the Summer of 2007 OHRC Challenge,

setting a new Walt Disney World record for number

of guests carried in one month

Suite Attendant

December 2002-January 2006 Landshark Stadium

( Progressed from Food Runner, to Suite Attendant

( Responsible in whole for food, beverage and

accoutrements for several parties,

each entertaining dozens of guests

( Provide exceptional guest service in high end

luxury suites for several million dollar


( Hand selected to work privately for our VIP guests

Education The University of Central Florida- Rosen School of

Hospitality Management

June 2005-December 2009

( Bachelor of Science- Degree in Hospitality


( General Hospitality Track- Specializing in Hotel

and Theme Park Management

Technical Skills ( Proficient in Microsoft Word, Excel, Powerpoint

and Outlook

( Proficient in the Walt Disney World Cast

Deployment System and MATRA Systems

( Proficient in OPERA Property Management System

Additional Activities Volunteer Work

( Neighbors 4 Neighbors- Work as an ambassador and

project manager for toy and food donations. As well as

recruiting volunteers for help with up to 5 families

and up to 25 children "adopted" by my family. Assist

in wrapping, and delivering presents to

underprivileged families

( Disney VoluntEARS- Bowl-A-Thon Fundraiser

Vice President,

August 2005- January 2007 UCF Ballroom Dance Club

( Organized, planned and executed weekly meetings

( Developed relationships with school advisors

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