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Customer Service Office

Montebello, California, 90640, United States
March 03, 2011

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**** *. ******** ******

Montebello, CA ***** Home: 323-***-****

Cell: 323-***-****

E-mail Lillian D. Hernandez


Los Angeles Unified School District

Office of the General Counsel February 2002-


Administrative Secretary to General Counsel/Notary Public

Maintain General Counsel's calendar, arrange appointments and meetings,

notify participants, make appointments and itineraries, and arrange for

facilities and equipment. Assists General Counsel in the administration of

the Office of General Counsel, including reviewing and following up on

status reports of attorney's, assigning duties to and coordinating duties

among employees, assuming duties temporarily to meet work-load and time

demands and train new employees. Receive referrals and request for

information from Board Members, Superintendent and other Administrators and

refer to appropriate personnel. Explain rules, procedures, policies,

responsibilities, and other matters to District employees, representatives

of other agencies and organizations and the public. Plan, coordinate and

supervise workload for Office Technician. Responsible for budget request,

time reports, requisitions, expense claims, bulletins and other items.

Supervise and participate in the reception of visitors, telephone calls,

voice mail, and email and exercise discretion and judgment regarding their

urgency and possible redirection to others. Maintain confidential records

and correspondence, perform related duties as assigned. Accounts Payable

for all billing and invoices to the Office of General Counsel, order office

supplies, maintain relationship with LAUSD vendors for all office needs.

Knowledge of IFS, BTS and PTRS, reconcile office credit card and imprest

account. Log in all Summons and Complaints from outside law firms, set up

all Public Request (PRA's) from outside private and professional sector.

Local District I-School Support July 2000-February


Administrative Secretary

Provide secretarial services for the Director of School Services who has

jurisdiction over ten elementary schools, and one middle school. Type and

maintain all correspondence in and out of the office. Provide secretarial

support to Local District Superintendent when needed. Resolve problems and

handle administrative details without referring them to the Director.

Responsible for organizing details for monthly Principals' Meeting, such as

agendas, announcements, refreshments, and use of facilities for Local

Superintendent, Administrators, Principals and Coordinators. Maintain

monthly calendar and arrange appointment. Help organize, conduct, and

organize training sessions for School Administrative Assistants related to

District clerical polices and procedures and staff development.

Office of School Operations September 1999-

July 2000

Administrative Secretary

Provide secretarial services for Coordinator of School Operations. Handled

numerous telephone calls from parents, teachers, and administrators of a

confidential nature. Documented parent concerns, incident reports, and

crisis situations in a school setting. Maintained telephone logs of such

incidents and handled all correspondence for Coordinator.

Manual Arts Cluster January 1998-September



Was responsible for revolutionizing office with computer usage. Typed all

correspondence for Cluster Leader, calendared appointments, handled School

Purchase Orders (SPO's) and follow up with invoicing and all billing

necessary with Accounts Payable Department. Handled various office

machines, maintained school files and handled numerous phone calls.

Office of Staff Relations May 1997-January


Senior Office Assistant

Provide services for three Coordinators; answer telephone (approximately

120 calls a day) including documentation of each and every call); document

Child Abuse Reports over the telephone; operate a variety of office

machines; keep mileage and time for Coordinators; copy all documentation

incoming and outgoing; keep accurate records and maintain files; prepare

arbitrations, files, letters, memos, distribute mail; maintain supplies;

and perform duties as assigned by Coordinators.

Real Estate and Asset Management Branch November 1995-May


Office Assistant/Senior Office Assistant

While Principal Clerk was not available due to vacation or otherwise,

duties included ordering office supplies, supervising and training office

assistants as need. ITD payroll inputting and updating. Responsible for

typing Board Report, in formatives and attachments, also, various reports,

form letters, memoranda and other material. For a period of four months I

handled Civic Center permits that included scheduling events at schools and

processing applications from groups and organizations requesting the use of

school facilities. Collect payment for use of school facilities, and

handled invoices and billing.

East Los Angeles Occupation Center January 1995-November


Student Information Systems (SIS)

Office Assistant-Substitute

Duties included inputting of registration forms for students. Printing

monthly roster and attendance sheets for teachers. Process and scan

attendance sheets. Produce monthly statistical report. Assisted as back up

for counseling staff, research information for administrative staff.

Avis District Office, Orange County January 1993 -

January 1995

Human Resource Secretary to District Manager, process new employees and

orient them with office procedure. Assist District Manager with clerical

duties, assist customers with rental agreement disputes and customer

service needs.

Avis Worldwide Reservation Center, Tulsa Oklahoma October 1990 - January


Promotions Coordinator: Was the liaison between New York and Tulsa office

in handling all coupons, discounts pertaining to car rentals for

approximately 800 employees to interpret information to customers renting

vehicles for both United State rentals and well as International. Prior to

promoting to Promotions Coordinator, I was a rental sales agent/Customer

Service Representative handling a high volume of calls with excellent

customer service skills.

Ameron Federal Credit Union

Loan Officer: Duties included handling loan applications for members,

distribution of payment, DMV follow up, customer service.

Knowledge of:

Office practice, procedures, and equipment

Budget, classified payroll (BTS) and personnel procedures

Punctuation, spelling, grammar, proofreading and editing of


Microsoft Word for Windows, Excel, Extensive knowledge with Word

Perfect, and Access programs

Proficient with the Internet

10 key by touch

Notary Public

Legal Secretary Certificate

Ability to:


Prepare and edit reports, bulletins and other material

Plan and supervise the work of others

Obtain and impart information tactfully and accurately

Exercise initiative and good judgment

Make sound decisions and work very well under pressure in meeting


Able to work without supervision and the ability to do multiple tasks



Mary Helen Ayala, Executive Assistant to the Chief of Police, LAPD

James Hunt, Assistant General Counsel, Los Angeles Unified School


Raquel DeLeon, Executive Secretary to Governor Roy Romer, Los Angeles

Unified School District

Tracy Calderon, Credential Assistant, Los Angeles Unified School


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