Customer Service Sales
Resume:
SHAWN R. STERLING
Chicago, Ill 60628
OBJECTIVE To obtain an entry-level position that will enable me to utilize my office
experience, Banking, Bookkeeping, managerial and excellent communication
and customer service skills. .
EXPERIENCE
06/07 – 06/08 LaSalle National Bank/Bank of America Chicago, IL
Senior Teller
Running daily teller transactions, handle large sums of currency, supervise 3-4
Tellers, organize and balance daily general ledgers, balance atms, provide customer
service with accounts, and help with meeting monthly sales goals.
01/04 - 12/04 TCF National Bank Chicago, IL
Teller Supervisor
Running daily teller transactions, providing customer service with accounts, handled large sums of currency,
prepare and balance daily financial reports, organizing and balancing computerized general ledgers, supervised a
staff of 8-10 tellers, and assisted management in opening of accounts and sales.
09/95 - 08/02 GINGISS FORMALWEAR Chicago, IL
Manager
Promoted rental and retail sales, ran all store operations, scheduled payroll, prepared &
budgeted financial reports, bookkeeping of all daily transactions, delegated responsibilities to staff, customer
service, data entry, organizing files, staffing & training, inventory, handling large sums of currency, provided
strong communication & telephone services one on one with clients, provided input to executives for better
business.
01/95 - 08/95 J.C. Whitney/Warshawsky Chicago, IL
Telephone Service Representative
Customer service, order taking of automotive parts over the phone, data entry, typing,
10 key, strong communication & high volume of inbound calls daily.
EDUCATION
09/92 - 05/94 Harold Washington College Chicago, IL
Major: Accounting/Bookkeeping
09/88 - 06/92 Paul Lawrence Dunbar H.S. Chicago, IL
Graduate 06/92 Major: Accounting/Bookkeeping
SKILLS
Data entry (10,000 + kph), typing (40 + wpm), Windows 98, ME, XP, MS Word, Power Point, Quattro Pro, Ms
Excel, Ms Outlook, Ms Access, Internet Explorer.
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