Manager Customer Service

D E B O R A H H A L L

**** ********* ***** #*** ( Oxon Hill, Maryland 20745 (

*********@*****.*** ( 301. 357-5528

OBJECTIVE

It is my desire to obtain a position as an Executive Assistant,

Administrative Assistant or Office Manager. I am very interested in using

my 30 years of Administrative experience to help a company or organization

continue to achieve their goals and objectives.

CAREER HIGHLIGHTS

Proven track record in Administration, Office Management and

Client/Customer Service. Familiar with office procedures, equipment,

systems and practices. Excellent time and project management skills with

an ability to organize, prioritize and accomplish multiple task with

attention to details with minimal supervision. Outstanding telephone

manners and computer skills in MS Word (2000/2003/2007), Excel, Power

Point, Windows XP, WordPerfect and the Internet. Team player who is able

to relate to people at any level.

* General Administration

* Finance & HR Department/Liaison

* Scheduling Travel/Meetings

* Executive Support

* Supervised/Temps & Interns

* Scheduling Conference Calls

*

EDUCATION /PROFESSIONAL DEVELOPMENT

2009 - Interim Clearance (Tech-Marine Business, Inc., Wash, DC)

2009 - Certificate of Completion DoD Information Assurance Awareness

2007 - Certificate in Records Course (Porter Novelli Public Affairs,

Wash, DC)

2005 - Certificate in Accounting I (Grad School, Wash, DC)

1994-97 - Associates Degree (Calvary Bible Institute, Wash, DC)

1975 - Diploma (T.C. Williams High School, Alexandria, VA)

PROFESSIONAL EXPERIENCE

CONTRACTOR SUPPORT for the DEPT. OF DEFENSE (PMS415) 04/09-09/09

Tech-Marine Business, Inc., Washington, DC (6mth Navy

Contract)

. Exhibit attention to detail and inter-office procedures on several

levels.

. Responsible for communication and correspondence with the general

public/peers/ military personnel and NAVSEA command.

. Performed complete high priority weekly status reports for the Vice

President

. Executed excellent screening of visitors (top-secret environment).

. Custodian of confidential documents and scheduled staff conference calls

and meetings.

. Re-designed business cards/forms and organized a professional staff work

environment.

Page 2 (Resume: Deborah Hall)

EXECUTIVE ASSISTANT/OFFICE MANAGER/ BILLING & HR LIAISON 09/01 - 03/09

Porter Novelli Public Affairs, Washington, DC

. Arranged travel/hotel, conference calls and meetings for the Partners and

Senior staff.

. Communicated administrative and marketing updates to public affairs

colleagues.

. Organized the Finance Department of client accounts and company files.

. Handled bookkeeping/banking and petty cash for public affairs.

. Created a public relations administrative guide booklet and a new

business database.

. Structured a marketing display and a production library/catalog of client

materials.

. Joined brainstorm meetings for new business opportunities with

Partners/Senior staff.

. Co-advised a diverse committee to exhibit positive cultural experiences

with HR.

. Registered/Administered task to temporary employees/summer interns for HR

Dept.

. Performed/distributed timesheets, expense reports/client

contracts/matrix/vendor

Invoices/subscriptions and purchase orders for the Partner/Senior/Junior

staff.

. Organized and arranged the off-site storage for dated client files.

. Decorated/Organized a neat and professional work environment.

. Typed, filed, faxed, scanned documents, made copies and answered the

telephone.

EXECUTIVE SECRETARY/OFFICE MANAGER 02/81 -

02/00

Asbestos Information Association & Asbestos Cement Pipe Products,

Arlington, VA

. Managed all administrative functions.

. Handled confidential files for associated law firms and

domestic/international clients.

. Handled all banking, petty cash and maintenance/vendor contracts.

. Handled monthly meetings, annual conferences, and scheduled conference

calls.

. Provided monthly membership newsletters, minutes and conference

proceedings.

. Hired temporary employees for administrative task.

. Answered the telephone, filed, made copies and general office work.

PERSONAL PROPERTY CLERK 07/75 - 02/81

Alexandria City Hall, Alexandria, VA

. Assessed vehicle personal property taxes and vehicle decals.

. Provided tax bills to customers

. Maintained customer records on Microfiche.

. Answered the telephone, filed, made copies and general office work.

REFERENCES

. Helen Tate Retired, Forestville, Maryland 301. 967-1496

. Angela Steele Washington Hospital Center, Wash, DC 202. 877-0084

. Wanda DeShay Z-Systems Corp., Upper Marlboro, MD 301. 441-1310

Ext. 13

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