Customer Service Manager

MARIEL ANDREINA AVILA

***** ******** **.

Coral Springs

FL 33071

Mob: 954-***-****

Email: ******@*******.***

EDUCATION

May 2010 Indiana University

Bloomington, IN

Bachelor of Arts.

Majors: Psychology and Criminal Justice

RELATED EXPERIENCE

June 2010 Residential Case Manager

to Covenant House Florida

Present Fort Lauderdale, FL

. Provide daily case management and direct supervision to youth who

reside at the Crisis Shelter

. Maintain order and exercise appropriate judgment at all times

. Familiarize and assist residents with the assessment process

. Document all necessary information for plan development process

. Provide support, encouragement, and accountability to the residents in

their daily activities

Aug 2009 Intern

to Monroe County Prosecutor's Office

Dec 2009 Bloomington, IN

. Observed different types of cases

. Evaluated misdemeanor cases such as underage drinking tickets, public

intoxication, and drug offenses

. Supervised by motivated, passionate staff

. Gained hands on experience in a legal environment

Oct 2007 Server

to Chili's Bar & Grill

May 2009 Bloomington, IN

. Handled transactions including credit card receipts, gift cards and

cash

. Serve 7-10 tables simultaneously per shift in fast-paced environment

. Provided efficient customer service to ensure a smooth flow to the

restaurant

. Collaborated with group of others to achieve goals

LANGUAGE SKILLS

. Speak, read, and write fluent Spanish

SOFTWARE/SYSTEM SKILLS

. Microsoft Office (PowerPoint, Word, Excel)

CERTIFICATIONS

. Adult/Child CPR certified

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