Customer Service Representative

L atasha D. Smith

*************@*****.***

**** *.*. **** * t. 305-***-****-Cell

M iami, FL 33142 305-***-****-Home

C ustomer Service Specialist

Dynamic Customer Service Professional with over 15 years experience in Customer Service.

P roven ability to be a successful team player in a business oriented environment.

Core Strengths

• Optimum Customer Service

• Effective Communications

• Superior Sales Techniques

• Great Organization Skills

• Career Driven

• Goal Oriented

P rofessional Work Experience

Neighborhood Health Partnership Miami, FL

A UnitedHealth Care Company 7/2010-

current

Customer Service Representative

Provide members and/or providers with health benefit information as well as claim billing

and payment information, authorization/referral for services, and any other request

members/providers may have concerning the health benefits.

SunTrust Bank M iami,

FL

Customer Service Representative 2/2007-

8/2007

Providing customers with their personal banking needs such as opening checking/saving

accounts, reviewing balances, closing accounts, opening money marketing accounts.

BellSouth Telecommunications M iami,

FL

Customer Service Representative 1/2000-

10/2006

Providing customers with excellent customer service such as reviewing bills and balances,

u p selling on various products and services (i.e. high-speed internet, long distance, wireless,

and cable).

Royal Caribbean Representative M iami, FL

Reservation Sales Consultant

12/1995-1/1999

Providing customers with excellent customer service such as reviewing bills and balances,

u p selling on various products and services (i.e. high-speed internet, long distance, wireless,

and cable).

E ducation

Florida Memorial University M iami, FL

Elementary Education 1989 - 1992

References Available Upon Request

Contact this candidate