Customer Service Medical

I DA M. JONES

**** ****** ****

914-***-****

Li thonia, GA 30058

I *********@*****.***

SU M M ARY OF QUAL I F I CAT I O NS

Administrative support professional experienced as medical coder and biller. Extensive

experience in customer service and management. P recision and accuracy with data entry

and management of clerical work. Solid team-player, who continually maintains

p rofessional work relations with individuals of all levels . Keen ability to multi task a variety

of challenges and responsibili ties, and outstanding in time management. Results oriented

and highly organized. Ability to learn and master new concepts, with a positive work ethic

and commitment to providing unsurpassed service. Proactive problem solver, with excellent

w r it ten and communication skills. A bility to work under no supervision. Extensive

computer skills in Microsoft Office, ICD-9, CPT, HCPCS, and Medical Insurance. Bilingual

i n English and Spanish.

P R O F ESS I O N A L E X P E R I E N C E

WestChester H ispanic Coalition - W hite Plains, NY

2010

Receptionist /Customer Service

• Provided excellent administrative support, and customer service

• Liaison for relevant information to supervisors, co-workers, and subordinates

• Managed high volume of incoming and outgoing calls, answered in a professional

manner

• Computer work and other clerical duties such as faxing and scanning

• Responsible for the mailing any documents

G lobal Physicians - Yonkers, NY

2009

Medical Biller and Coder/ E xternship

• Communicated between patients, medical offices, and insurance companies

• Responsible for handling different types of medical claims

• Accurately applied payments to patient accounts

• Researched and resolved incorrect payments

• Set and maintained appointments

D'Agostino Supermarket - Rye Brook, NY

2005 - 2008

C ashier/ Customer Service Manager

• Provided a friendly environment to ensure excellent customer service

• Trained and supervised staff

• Received and disbursed money

• Managed all cashier duties, including processing credit and debit card t ransactions

• Assisted customers by suggesting and locating merchandise

• Promoted all sale events

E DUCAT ION

Sanford Brown I nstitute - W hite Plains, NY

2009

Medical Billing& Coding Certificate

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