Customer Service Sales

MICHAEL PAWLAK **** Belmont Drive

Waukesha, Wisconsin 53186

Home: 262-***-****

Cell: 262-***-****

********@******.***

Summary of Experience

Accounting and Customer Service Professional with over 20 years of progressive

global business experience. Adept at pricing, cost accounting, research and

financial analysis. Expert with Excel for creation of tracking, forecasting

and graphic data systems for management decision making. Cross-functional

teamwork spanning IT, customer service, marketing, supply chain, engineering,

and field operations.

Accountemps, Division of Robert Half, Milwaukee, Wisconsin

2009-Presen Procurement at Malteurop. Responsible for procurement of grain,

t contracts, problem solving and maintaining records.

1979 to Waukesha Engine Dresser Inc, Waukesha, Wisconsin.

2009 A $450 million producer of natural gas fired engines for power

generation and natural gas compression.

1990 to Senior Financial/Pricing Analyst: Responsible for monthly

2009 financial reporting on sales and financial performance, preparation

of pricing for distributor network, and creating monthly

spreadsheets in Excel for net sales, bookings/shipments/profit

margins, and product group analysis with margins by product line.

Provided marketing, customer service, and pricing for 30,000

components and reported to Parts Marketing Manager.

Computerized price files for all product lines into Excel. Result:

Eliminated annualized printing costs for price books of $25,000 and

streamlined process electronically.

Created highly detailed monthly Excel spreadsheets for use by

executive team and service parts management. Result: Provided

instantaneous access to wide range of data on net sales, profit

margins, and product group analysis. Margins increased by 3% as

result of improved forecasting.

Developed Excel system to track parts and prices in response to

distributor demands. Result: Delivered automatic update of

pricing and enhanced reliability of data.

Completed training in Oracle Pricing Module and downloaded pricing

files.

Result: Produced automated pricing and cost savings in excess of

$60,000 per year.

Served as member of WIN Metal Fabrication Team and completed

Industrial Blueprint Reading class. Result: Increased ability to

interpret drawings for supplier negotiation purposes, generated

customer service ideas, and achieved annual savings of $100,000.

Created system to track incoming cash and outgoing dollars for

specific accounts. Result: Increased accountability for

disbursements, enforcement of sales territory boundaries, and

improved distributor network.

Reviewed margins, adjusted prices, corrected parts discrepancies,

and communicated with executive leadership. Result: Enhanced

distributor network confidence in pricing, eliminated network

complaints, and recognized for customer service.

Performed troubleshooting on pricing, parts, returns, invoice, and

warranty issues.

Generated and analyzed cost accounting data for Marketing

Department.

1984 to Government Pricing Analyst: Responsible for analyzing, expediting,

1990 and responding to government quotes and orders, customer service,

compliance, and negotiations.

Set up program to request revised delivery dates prior to due dates

of contracts.

Result: Reduced delinquency of government contracts and avoided

federal penalties.

Provided customer service to government telephone inquiries.

Monitored changing government quotation and contract regulations.

Interpreted contracts to ensure compliance to company policy.

Investigated and recommended course of action for contract

modifications.

Completed Government Contract training. Result: Expedited order

fulfillment and acceleration of contract acceptance by 40%.

Previous

Other positions held include, Staff Accountant, Cost Accountant,

Accounts Payable Supervisor, Timekeeper

Education: B.S. Degree - Business, emphasis in Marketing and Accounting

Carroll College, Waukesha, Wisconsin

Professiona

l

Affiliation

s & The Institute of Management Accountants

Community Waukesha Special Olympics Volunteer Representative

Involvement

:

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