Project Software Engineer

RESUME

Jyothirmayi Srirangam

Flat **, Arwa Plaza 2, Road 2417, Manama, Bahrain

Phone: +973-********, Email: ***********.*********@*****.***

Professional Summary:

Over 7 years of experience in VisionPLUS, credit cards processing and consumer finance

domain which includes Business Analysis, Application Support, Testing, Development

and Project Management. Demonstrated ability to successfully lead, coordinate, plan and

implement projects including new product initiatives, business continuity processes and

issues resolution.

Specialties:

VisionPLUS, Card operations, Client Services Management, Project Management

Professional Experience:

Senior Business Analyst, First Data International (Oct 2007- Mar 2011)

Associate, Cognizant Technology Solutions (Apr 2006 – Aug 2007)

Software Engineer, Satyam Computer Services Ltd. (Oct 2003 – Apr 2006)

PROJECT PROFILE

1) National Commercial Bank (Mar 2010-Mar 2011)

Project : NCB

Role : Sr. Business Analyst (Projects)

Organization : First Data

Key Responsibilities

• Analyze requirements and suggest configurations to existing systems

• Set up parameters in Test regions

• Process mapping and interface mapping

• Raise Change requests and create Business Requirement Documents

• Review functional specifications and technical specifications against original

requirements

• Review test cases to ensure that they cover all relevant functionalities and support

testing in SIT and UAT

• Provide post implementation support for all enhancements and releases

• Coordinate with development, testing, products and various other internal teams

• Gain in-depth understanding of client processes and provide knowledge transfer to

team members internally

2) National Bank of Kuwait/IBQ (Oct 2007 –Oct 2010)

Project : National Bank of Kuwait

Role : Sr. Business Analyst, Client Services

Organization : First Data

Key Responsibilities

• Primary point of contact for all client related issues/queries

• Provide post implementation support for Diners migration and Visa/MC

conversion

• Provide accurate impact and risk analysis for all issues

• Efficiently prioritize and resolve critical issues pertaining to authorizations,

payments, direct debits, PINs, embossing etc and provided quick work around

solutions to mitigate the impact of the issues.

• Provide the appropriate high level of consultancy and analysis on issues / new

functionalities.

• Elicit and gather requirements for enhancements and raise change requests

• Review functional and technical specifications against original requirements

• Review test cases and make sure they cover all impacted functionalities

• Support SIT, UAT testing and provide support post implementation

• Coordinate between various support teams of First Data located in Greece,

Germany, US, UK, Australia etc and ensure that the issues are resolved on time as

per the SLA.

• Support and Govern the Delivery of committed projects to specification and on

time

• Arrange monthly service review meetings with clients

• Create and Maintain service logs and other management reports to the agreed

level

• Provide technical VisionPLUS training to clients and internal teams.

3) AAB Regional Card Processing-ABN AMRO (Apr 2006 – Jul 2007)

Project : AAB Card Processing-BAU and Projects

Role : Team Lead

Organization : Cognizant Technology Solutions

Key Responsibilities

• Managing a team of 10 members

• Reviewing the deliverables

• Review the Change requests, Business Requirement Documents, Functional and

Technical Specification documents and UAT test cases

• Review the status of issues and projects with the client weekly

• Attend monthly meetings with the client and senior management to discuss

implementation issues and process improvement changes

• Create and Maintain service logs and other management reports to the agreed

level

4) BOCOMM Phase II development project (Sep 2006-Jan 2007)

Project : Bo Comm (Bank of Communications, Phase II)

Client : First Data China

Role : Onsite Co-coordinator in Hong Kong

Organization : Cognizant Technology Solutions

Key Responsibilities

• Representing the offshore team at client location and maintaining good client

relationship.

• Interact with the users, third parties (Hisun, BoComm IT team) and facilitate

discussions between various parties involved.

• Handling Marketing enhancements

• Documenting test scenarios

• Reviewing the SIT and UAT test cases and tracking the defects.

• Provide post implementation support

5) GE-Mexico, Denmark (Oct 2003- Apr 2006)

Project : GE

Client : GCF-Mexico, GE-Denmark

Role : Software Engineer – Application Support

Organization : Satyam Computers

.

Key Responsibilities

• Provide application support for GCF-Mexico.

• Provide application support for GCF-Denmark.

• Provide permanent fixes to the Production related issues and test the same in test

regions.

• Handle code movements in test regions and Production

• Coding Enhancements

• Preparing RCA for production related abends.

• Reporting the batch status and SLA.

• Providing solutions to improve the existing processes.

•

Technical Skills Profile:

APPLICATION Vision PLUS

OPERATING SYSTEMS MVS, MVS/EA, Windows, Windows NT, Windows XP

LANGUAGES COBOL, MVS, JCL, CICS, EZYTRIEVE

DATA BASE VSAM

TOOLS & UTILITIES TSO/ISPF, Beta-92,Beta-93,Changeman, Endevor, File

Aid, OPC, Datavplus,Quality Center,Tivoli,Test Director

Education:

Degree University/Institution Year of Percentage

Passing

10th Central Board of secondary education 1997 88%

12th Intermediate 1999 88%

B.E (Bachelor’s Andhra University 2003 72%

Degree in Electrical

and Electronics)

Achievements

Appraised as a STAR performer in Satyam

Received client appreciation and recognition for my performance as a team leader in

Cognizant

Part of client services team which won ‘100 Heros’ award in First Data and appraised as

the Best Performer in Client Services team.

Contact this candidate