Customer Service Administrative Assistant

Jennifer (Jenny) Rutledge

Phone: 210-***-****

Email address: ***************@*******.***

Objective: To seek an opportunity to expand my knowledge as an

Administrative Assistant to benefit the company I work for

Qualifications:

. Experience in MS Office Suite and Windows Environment

. Experience in other software programs (Fast, Lawson, Framework,

Payplus, LOS, and Real EC)

. Keyboarding skills of 55 WPM

. Excellent communication skills-telephone and interpersonal

. Trustworthy, ethical-recognized for high degree of integrity

. Work well with others, a team-spirited person

. High Energy, motivated and dependable-a good sense of humor

. Customer service skills

. Detail orientated

Professional Experience:

Contract Closer for USAA

2010-2011

K Force

. Cleared title commitments ensuring no encroachments, judgments or

liens not being paid off at the time of closing

. Updated tax escrows and title company fees

. Prepared closing documents based upon RESPA guidelines

. Reviewed the HUD to ensure proper fees were charged, and RESPA

guidelines were being followed before approving the HUD. Re

disclosed the new truth and lending and itemization as needed

. Balanced the file and ordered the wire

. Funded the file with the title company after closing

. Main source of contact for the title company

Administrative Assistant:

Texas Design and Build, San Antonio, TX

2008-2010

. Data Entry using Database and Excel programs

. Assisted in obtaining finance for clients

. Directed phone calls to the appropriate person

. Worked with Homeowner associations to obtain approval for project

. Placed welcome calls to new clients

. Created new sales forms using Excel and Word

Escrow Assistant:

Commerce Title Company, San Antonio, TX

2006-2008

. Sent commitments and tax certificates to mortgage companies

. Ordered home owner association information and final surveys

. Scheduled closing appointments

. Funded loans with the lender

. Readied loan paperwork to be returned to the lender

. Balanced home sale accounts

. Issued and distributed checks

. Daily Banking

Contract Coordinator:

Pulte Homes of Texas, LP, San Antonio, TX

2005-2006

. Inputted new contracts and new change orders into Lawson

. Prepared new change orders

. Quality checked contracts before giving to title company for

closing

. Ordered final surveys

. Helped schedule closings

Licensed Escrow Assistant:

First American Title Ins. Co.,

2001-2005

. Sent commitments and tax certificates to mortgage companies

. Ordered home owner association information and final surveys

. Scheduled closing appointments

. Prepared settlement statements using Fast software

. Assisted in transaction closings

. Funded loans with the lender

. Readied loan paperwork to be returned to the lender

. Balanced home sale accounts

. Issued and distributed checks

Temporary Customer Service:

Staffing Source, San Antonio, TX

1999-2001

. Customer Service

. Directed telephone calls to appropriate offices

. General office filing

Resident Trainer:

Mission Road Developmental Center, San Antonio, TX

1999-1999

. Assisted children with developing independent living skills

. Supervised Self-Medication

. Directed homework and housework activities

Sales Clerk:

Fiesta Texas, San Antonio, TX

1995-1996

. Customer Assistance

. Inventory Specialist

. Balanced cash registers at shift change

. Promoted to shift lead of the drugstore (5/95-10/95)

Education:

BA, Psychology, University of Texas at San Antonio

1998

Currently attending Alamo Community College

References: Available upon request

Contact this candidate