Customer Service Sales

Lynn Troxel

**** ****** **, #***, ******, TX ****1

Cell 214-***-****

*********@*****.***

SU M MARY Administrative Assistant

Highly organized Administrative Assistant with a diversified background.

E xperience includes executive support, calendar management, travel

coordination, expense reports, conference calls, and meeting set up.

Additional experience with inventory control, customer service, and data

entry. Strong computer literacy and ability to manage a multitude of work

assignments to meet the demands of each day. Interacts effectively with

executives, co-workers, customers, and management. Committed to

exceptional customer service.

E MP LOYME N T H ISTORY

2005 - Present Executive Assistant/Sales Coordinator - TR I N I T Y I N D USTR I ES,

Containers Division, Dallas TX

Provide phone support for VP & GM, VP of Sales, and

Sales/Engineering/Accounting. Update VP & GM's Outlook calendar and

contacts. Keep confidential executive files Prepare and distribute weekly

reports for VP & GM of Containers and VP of Sales. Arrange t ravel within

t he US, Mexico and Canada, prepare expense reports, and distribute

schedules to Senior VP. Coordinate VP’s meetings and conference calls with

catering if needed. Update and distribute department calendar weekly.

P repare proposal letters for export manager. Manage t racking of outside

sales orders, verify, correct, and redistribute if necessary. Determine

resolution for customer service issues concerning credits, returns,

replacement parts for tanks. Monitor and order business unit supplies for

corporate inventory. Primary support for National Accounts Sales Manager

as needed. Prepare and assist with presentations, special projects as needed.

2003 - 2005 Customer Service Manager/Dept Manager/Sales Associate -

WALMART. Mesquite, TX

Customer Service. Operated cash register and overrode issues for cashiers.

P laced orders, labeled priced, and restocked merchandise. Resolved customer

and employee concerns. Maintained routine paperwork i.e. processed

returns, recorded markups, and markdowns. Supervised and scheduled

cashiers.

2003 - 2003 Executive Secreta ry - CORESTAFF/TE NE T H EALT HCARE. Dallas,

TX

Maintained calendar and appointment schedules for Senior Directors and

t heir associates. Arranged conference calls, meetings, and catering for

meetings. Prepared and processed heavy t ravel arrangements and expense

reports. Set up New Employees with phones, computers, passwords, email

etc. Prepared correspondence, various weekly reports. Ordered office

supplies, stationary, and business cards. Prepared and helped with

p resentations and special projects as needed.

1999 - 2003 Executive Secreta ry/Administrative Asst. I I - MC I WORLDCO M.

R ichardson, TX

Maintained calendar and appointment schedule for Senior Manager.

M anaged confidential employee records. Created and updated numerous

contact lists for internal website. Provided phone coverage for Dept and

support for out of state Managers as needed. Recorded weekly time, and

a ttendance for up to 80 employees. Ordered Marketing items, office supplies,

stationary, and business cards. Arranged for PO’s and payment for outside

vendors. Arranged t ravel and t ravel expense reports. Scheduled Conference

room and conference calls, catering for meetings if needed. Updates Org

charts and various databases. Maintained numerous contact lists for

i nternal web site. Set up New Employee with phones, computers, passwords,

email etc. Managed inventory and maintained Employee office equipment.

P repared and helped with presentations, and special projects.

1999 - 1999 Administrative Assistant/Executive Assistant - I N T E R I M

P ERSONNE L. Dallas, TX

Answered multiline phone for 4 VP's and Director. Arranged interviews with

potential candidates for Recruiters. Entered client and candidate

i nformation into ACT! Database. Received and answered emails from

candidates, also prepared correspondence, and contracts. Maintained

calendars for Recruiters. Kept all files updated. Made t ravel arrangements.

P repared and helped with presentations. Arranged for marketing items to be

p roduced.

1995 - 1999 PBX Operator - I N T E R I M SERV ICES. Mountain View, CA

Received large volume of incoming calls, accessing computer databases to

locate and t ransfer external and internal customers. Aided in t raining new

Console Operators and updated employee database.

1990 - 1995 Supply Tech/Administration/Customer Service - MO F FE T T

F E D ERAL AI R STAT IO N. Mountain View, CA

Responsible for the inventory for two stores, also making sure Sale

merchandise was available in time for store sales. Controlled and issued

p rice change documents. Resolved inventory, pricing and shipping issues

w ith headquarters in San Diego. Submitted weekly and monthly reports on

volume of ordering and price changes for 21 departments. Data entry,

shipping and receiving. Supervised and trained new employees. Account

receivable /payable for other departments. Interacted with Customer for

concerns with stock in store. Primary support for other office employees.

COMPUTER EXPERIENCE

M icrosoft Office - Outlook, Word, PowerPoint, Excel, ACT! UN IX, Showcase,

Sales Logix, BPCS, Concur for Business expense reporting.

Performance Bonus – Trinity Containers - 2010

AWARDS

Performance Bonus – Trinity Containers - 2009

Star Performer Award – MCI WorldCom

Associate of the Month – Moffett Federal Air Station

Superior Accomplishment Recognition Award – Moffett Federal Air Station

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