Manager Customer Service

B ridget A Stimpson

** **** **** **

Leander TX 78641

Cell phone: 512-***-****

Email: b *************@*******.***

RESU ME

I moved to the Austin area in May, 2010 from Australia where I spent the prior five

years. I am currently retired but would like to move into a semi-retired status. I

have had a variety of jobs in the management and professional area. I am now

looking for a part time position. I realize that any such position will likely be more

administrative or clerical in nature. I am mature and professional in my execution

of any position and work hard to ensure both customers internal or external and

associates are eager to work with me. I am responsible, prompt, accurate,

i nterested in learning new skills and my organizational skills are exemplary.

E mployment H istory

Ca r r Civil Contracting Pty Ltd Jan.

2007 - Oct. 2009

Ka r ratha, Western Australia

A ustralia

Safety Advisor 7

months

Worked on mine sites teaching and evaluating safe practices and procedures.

Spoke daily at pre-start meetings to the crews to emphasize current and immediate

safety concerns of the client for whom we were working. Performed one-on-one

safety evaluations with work crew members

Safety Manager 6 months

Authored safe work practice documents for the company and for client

p roposals.

I n terfaced with clients to determine needs and compliance issues.

M anaged a staff of 4 safety advisors.

General Manager 13 months

Managed the administrative side of the company during a t ime of company

expansion evaluation and re-organization.

Responsible for safety, human resources, accounts receivable, accounts

payable, payroll, and office administrative staff.

M anaged a staff of 4-8 people.

H uman Resources/ Safety 7

months

After the reorganization was determined, I became responsible for the

management and execution of human resources functions and safety

f unctions.

M anaged 5 people.

I nvacare Corporation Jul. 1993 -

Sep. 2005

E ly ria, OH

General Counsel May 2002 – Sep.

2005

Responsible as chief legal officer for all in ternal legal issues and for the

retention of outside counsel when required. Managed outside counsel in areas of

i ntellectual property, lit igation, contracts, human resources, collections and general

corporate matters. Worked directly with internal departments in the areas of

marketing, corporate compliance, technical wri ting, FDA compliance, and human

resources. Responsible for the corporate insurance program.

Staff Attorney and Corporate Risk Manager Sep. 1995 –

M ay 2002

Responsible for the management of all lit igation filed against the company.

Responsible for corporate insurance program. Other duties and projects and

requested by management.

Corporate Risk Manager July 1993 - Sep.

1995

Responsible for all products liabili ty li tigation, corporate insurance program

i ncluding incorporation of all subsidiary programs internationally into a single

g lobal program

Texas Medical Association I nsurance T r ust Jan.

1992 – Jul. 1993

Austin, Texas

Operations Manager

Responsible for the internal operations of the customer service, claims

p rocessing, internal auditing, and IT areas. Worked with marketing and general

manager to ensure good customer service to all policyholders. Prepared matters

w hich were being appealed by policyholders for presentation to the Board and the

U nderwri ter.

Worldwide I nsurance Group Aug. 1988 -

M ay 1991

St. Louis, MO

Assistant Vice President Claims

Responsible for all staff functions of the claims department including

p reparing a claim manual, auditing claim offices, due diligence for corporate

acquisitions, quality control of outside vendors and review of high-value claims.

Mansour, Gavin, Gerlack & M anos L PC Dec. 1982 -

A ug. 1988

Cleveland, OH

Attorney

Handled li tigation in the area of insurance defense, eminent domain and

zoning.

Handled general insurance issues for corporate clients.

J ohnson and H iggins Sep. 1979 -

D ec. 1982

Cleveland. OH

Claims Analyst

Audited claim files for clients of this insurance broker. Managed claims

analysis and t racking for clients. Involved in insurance areas of due diligence

for clients considering acquisitions.

St Paul I nsurance Company Jun. 1969 -

Sep. 1979

Cleveland, OH

Claims Adjuster Jun.1969 - Jun.1975

Claims Supervisor Jun. 1975 -

Sep. 1979

Education

C leveland State University 1979 -1982 Juris

Doctor

Cleveland, OH

Society of Chartered Property Casually Underwri ters 1971-1977 CPCU

Malvern, PA

Ursuline College for Women 1965-1969 BA

Pepper Pike, OH

Villa Angela Academy 1961-1965

Diploma

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