Customer Service Quality Control

Stephanie F. A. Lodge

**** **** ***** ******

Cleveland, OH 44111

216-***-**** *********@*******.***

Summary

Goal oriented, creative Administrative Professional with 10 + years of

experience in challenging office settings with a focus on customer service.

Recognized strengths include problem solving, attention to detail, and the

ability to manage multiple priorities in a fast paced environment.

Reputation for maintaining confidentiality, 'tying up loose ends', and

achieving increased office efficiency while surpassing customer needs.

Areas of Expertise include

Coordination and Organization Client billing (AP, AR)

Customer service Budget management

Desktop publishing Interpersonal communications - written

/ verbal

COMPUTER SKILLS

Adobe Creative Suite Standard AutoDesk Architectural Desktop 3.3

Lotus Notes 6.5 Microsoft Suite

Oracle Applications 11i QuickBooks

Yardi Enterprise Windows Vista

COMMUNITY SERVICE

Cleveland Animal Protective League, Cleveland, OH 2007 - Present

Small Mammal Volunteer

Increase of quality of life for small mammals in need through maintaining a

clean, healthy environment.

. Help to maintain healthy, happy animals through monitoring behavior,

health, and providing back-up to co-workers as needed.

. Help to increase socialization with abused animals and attend to special

grooming needs which lead to faster adoptions.

PROFESSIONAL EXPERIENCE

Towers Perrin, Cleveland, OH 2008 - 2009

Project Administrator

Provided administrative support for 15 + people in the Retirement line of

business for Northern Ohio area and for up to 12 additional administrative

staff. Coordinated billings (from beginning to end), including follow-up

for accounts receivable for 12 +Retirement clients.

. Demonstrated strong communication skills in collaborating with co-workers

for project set-up, contract administration and special projects ensuring

deadlines / timelines were met.

. Coordinated and prepared meetings/events with the Cleveland office and

other Towers Perrin locations resulting in minimal scheduling issues and

increasing productivity.

. Increased quality control and coordinated with multiple co-workers and

offices to complete the proper proofreading and editing on client work.

. Effective presentation and written documentation/communication

preparation.

Stephanie F. A. Lodge Page Two

Towers Perrin (Continued)

. Complex scheduling and travel arrangements which resulted in greater

efficiency.

. Improved quality in preparing client invoices, researching billing and

expense discrepancies and managed project budgets.

Kennedy Wilson Ohio Management, Cleveland, OH 2004 - 2008

Property Executive Assistant

Maintained communications with an excess of 60 tenants at various

commercial properties located in the Greater Cleveland Area. Established a

solid relationship with tenants by reacting to all of their needs.

. Managed all tenant relations and technical support at multiple locations

by responding quickly to any special requests/technical issues.

. Prepared marketing communications; designed the prototype brochure for

building leasing, designed multiple ads published in Crain's Business and

Smart Business Magazines that increased building's exposure in the local

community.

. Composed and coordinated quarterly newsletters that kept tenants informed

of updates.

. Developed and delivered graphic communications for management within

strict deadlines.

. Planned and orchestrated all tenant appreciation and philanthropic events

on a modest budget.

. Proven ability to identify and implement improvements to streamline

processes and increased efficiency and productivity.

. Able to learn proprietary systems/applications quickly and proficiently.

. Input and follow-up for accounts payable and receivable with impeccable

results.

Manufacturing Small Business Development Center, Kent, OH 2000 - 2004

Administrative and Research Associate

Researched Manufacturing Small Businesses in the Cleveland and Akron areas.

Efficiently performed various administrative support functions, along with

aiding in presentations for the clients.

. Assisted Director with researching needs which aided to develop plans for

improvement for clients.

. Supported and coordinated the center's training programs which in turn

increased the efficiency of the clients' manufacturing businesses.

EDUCATION / CERTIFICATIONS

BA, Graduated with Honors, cum laude, Kent State University, Kent, OH

Microsoft Office Specialist - Microsoft Office Word 2003

MILITARY EXPERIENCE

United States Marine Corps, Parris Island, SC

Subsistence Supply Clerk in the First Battalion mess hall.

. Managed inventory and maintained 99% accuracy for all subsistence items

in the mess hall.

. Received shipments and rotated food effective to ensure that only the

freshest foods were served to recruits and fellow Marines.

. Received Meritorious Unit Commendation and Certificate of Commendation

for providing support to 3rd Recruit Battalion as they underwent and

completed final test as a recruit, the Crucible.

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