Customer Service Representative
Resume:
RODNEY NEAL
*******@*****.***
OBJECTIVE Recent graduate seeking entry level network analyst
position
EDUCATION HISTORY
ECPI College of Technology
Concord, NC
AAS - IT/Networking and Security Management Oct 2010
SKILLS
. Operating Systems/Servers
DOS, Windows XP, Windows 7, Windows Exchange Server 2003, Linux
workstation and server, Samba
Install, configure and manage workstations, servers, domain controllers,
and Active Directory Users and Computers
. Networking
TCP/IP, OSI, LAN, WAN, DNS, DHCP, IIS, SMTP, Cisco Routing and Switching
Experience with networking topologies, transport protocols, IP addresses
configuration, subnetting, and default gateways
. Microsoft Office Applications
Word, Excel, PowerPoint, Access, and Outlook
. Administration
Manage user, computer, group accounts, user and group permissions, and
policies
Configure Windows Server 2003, clients, domain controllers, and services
. Email Services
Install, configure, and maintains Windows Exchange Server 2003; configure
mailbox and mail-enabled accounts, groups, and policies
. Computer and Peripherals
Build, repair, and upgrade computers; hardware and software
WORK HISTORY
Part-Time Waiter
May 2009 - Present
Plaza Family Seafood Restaurant
. Take orders from customers for food or beverages.
. Write customers' food orders on order slips, memorize orders, or enter
orders into computer for kitchen staff to fill.
. Check patrons' identification in order to ensure that they meet minimum
age requirements for consumption of alcoholic beverages.
. Check with customers to ensure that they are enjoying their meals and
take action to correct any problems
. Collect payment from customer
. Clean tables and /or counters after customers have finished dining.
RODNEY NEAL
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Logistic Commodity Transporter Jan 2005-Apr
2009
Wilson Trucking Charlotte, NC
. Checked and verified that equipment was configured to specifications on
Bill of Lading
. Inspected equipment to ensure it was properly loaded and secured in
trailer or box van
. Verified that delivery times were met; performed pre-trip and post-trip
inspection on assigned vehicles
. Inspected and verified that assigned delivery vehicle was compliant with
all DOT and state laws
Customer Service Representative Mar 2002-Jan 2004
Clarke American Charlotte, NC
. Responded to phone calls utilizing headset; resolved customer issues
utilizing Windows XP and company proprietary software to access customer
accounts and product information; documented actions in electronic
database
. Created updates to customer files in PeopleSoft database
Systems Analysis Technician
Dec 2000-Feb 2002
Sykes Consulting (IBM)
. Analyzed underlying data sources to accurately interpret resource
requirements to troubleshoot issues
. Developed functional synopsis, technical specifications, code, test
plans, and implementation plans in support of application fixes and
enhancements
. Provided expertise and impact assessments to the application development
group and associated project teams
. Kept current on company programs and services and new software technology
via company training and personal interest
Team Lead (Night Shift) May 1986-Nov
2000
Eckerd Drugs Distribution Center
. Maintained discipline and safe working environment; retained compliance
procedures related to job specifications
. Prepared documents, production sheets and other reports and related
paperwork as required by each contracting employee
. Related to staff members and workers in an ethical manner
. Motivated workers within the team to perform to the best of their
abilities; assigned individuals to specific jobs tasks according to their
strengths
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