Customer Service Manager

**** *****

ST. Louis mo *****

Phone 314-***-****

E-mail *******.*******@*****.*** LaWanda Davis

Profile Effective communicator, able to build relationships

with individuals from diverse backgrounds and

organizational levels.

Strong working knowledge of banking standards, laws

and procedures.

Solid leader able to build, mentor and develop highly

motivated, productive and loyal teams.

Effectively train and supervise staff in all banking

procedures, with a sharp eye on personal customer

service, strong background in loan origination,

processing and closing.

Launch "good neighbor" marketing campaigns to promoted

community relations.

Experience US Bank, St.Louis, Mo

Branch Manager

2005- 2010

Administered branch operations, including the

hiring, training scheduling and supervision of up to

20 employees in sales, customer service and new

accounts. Consistently achieved sales goals by

effectively promoting and services. Responsible for

all outside sales, bank promotions, advertising and

daily operations.

Assistant have grown from $1 million to $20 million

over the last two years.

Promoted to this position from:

Customer Service Manager

Assisted manager in identifying sales opportunities

for the branch Ensures. Responsible for updating daily

reports and staff scheduling. Maximized customer

satisfaction with quality service. Ensure product and

service knowledge for staff and manage facility.

Partner with other areas of company and with retail

store management. Also responsible for branch budget

and back office reports.

National City Bank, St.Louis, Mo

Office Manager

2000-2005

Manages branch teller and banker provides service

to customer open accounts loan cross sells bank

products handling teller transaction. Do audit on

teller lead teller over payroll. May other

miscellaneous duties as required.

Promoted to this position:

Personal Bank

Established new accounts and determined/met

specific customer needs with a strong knowledge of all

bank services. Also handling teller transaction and

audit tellers.

Central West End Bank, St.Louis, MO

Lead Teller

1997-2000

Responsible for supervision teller line as well as

handing customer transaction in a profession manner

while providing prompt accurate service. Cross-sell

bank products and service. Over vault and ATM

training, coaching.

Education Jackson State University, Jackson, MS

Bachelor of Science Degree in Accounting

1997

St.Louis Community College, St. Louis, Mo

Certificate in Banking and Finance

2005

Contact this candidate