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Customer Service Sales

Peoria, Arizona, 85345, United States
March 15, 2011

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Rita M. Taylor

**** *. *** ****** ******, Az ****5

Cell: 619-***-**** Email:


**/** **/** *** Banos High School Los Banos, Ca

•Graduated with High School Diploma

•Average GPA 3.5

11/04 08/05 Long Technical College (Kaplan) Phoenix, Az

•Graduated with Medical Assistant Diploma

•Graduated with Honors

•Average GPA 4.0

Work History

04/07 Present US Bank (In Store) Peoria, Az

Senior Banker

•Excessive cross selling to existing and/or potential customers

•Strong verbal and written communication skills

•Very effective interpersonal/customer service skills

•Extreme knowledge of bank/branch policies

•Very team oriented; Participated in a Mentorship Program

•Bonused quarterly since quarter 3 of 2007

•Achieved numerous awards; Star of Excellence

•Always within the Top 10 Selling Bankers

•Consistently received high scores on Customer Loyalty Surveys

•Conducted numerous conference calls for the district; Invited as

a Guest Speaker on a Regional Banker call for submitting the

most loan applications in a quarter

•Put together and participated in many Sales Blitz

and Presentations

•Extreme multi tasking; transaction processing

•ATM Teller and Main Vault Teller

02/05 04/07 Dillards Phoenix, Az

Sales Associate

•Excellent customer service skills

•Very knowledgeable in the Home Department

•Kept the department/stockroom very organized

•Inventoried merchandise

•Responsible for assembling merchandise displays

•Consistently met sales quota

•Unloaded and stocked merchandise

04/04 10/04 Claires San Diego, Ca

Third Key Holder Associate

•Responsible for opening/closing store

•Very detail oriented with merchandising

•Stocked merchandise

•Recommending/suggesting merchandise for customers

•Cross selling additional merchandise

•Ability to manage the store independently

07/02 04/04 Cheapo Depot Video Los Banos, Ca

Store Associate

•Greeted customers

•Provided customers with excellent customer service

•Proactively engaged customers in their interests for movies

•Provided suggestions for customers on new selections

•Maintained store appearance

•Assembled merchandise displays

•Stocked videos/dvds/games for rentals

•Processed transactions in a timely manner with

computerized pos system

References Available Upon Request

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