Customer Service Manager

Laura VanValkenburg

585-***-**** ******************@*****.*** 847 Harvard Street,

Rochester NY 14610

Summary

Laura VanValkenburg is an experienced office and operations manager looking

to explore a new career opportunity. Highly motivated and detail oriented

individual with a solid rapport with previous employers. A fast learner,

who consistently implemented new marketing and promotion techniques to

increase revenue and customer satisfaction.

Relevant Experience

RDG Inc, Rochester, NY 2004 - 2010

Office and Operations Manager

. Responsible for all payroll and tax reporting for 100+ employees.

Responsibilities included weekly payroll reporting, end of year tax

reconciliation, unemployment and workers compensation reporting,

and general organization of workers hours and payment structure

. Responsible for all scheduling for 100+ employees. Worked closely

with employees to create and manage schedules. Responsibilities

included creating weekly schedules, handling all requests for

vacation and holidays, keeping track of employee hours.

. Actively involved in employee hiring and recruiting. Interviewed

potential employees and trained new employees in all job duties and

company policies.

. Managed large amounts of money and transactions. Was responsible

for reviewing and checking inventory, entering invoices and other

accounting activities.

. Handled customer requests and complaints. Directly dealt with

customers and resolved any issues promptly and efficiently.

. Managed all files and records. Created workflow forms,

organizational, and filing systems.

. Handled many human resource issues. Was directly involved in

employee reviews and disputes. Monitored work activities and

reviewed performance.

. Planned and organized both company and fundraising events. In 2011

raised over $12,000 for the Wilmot Cancer Center. (2010 raised over

$8,000)

RDG Inc, Rochester, NY 2004 - 2010

Head Bartender

. Responsible for operation of bar including cash, tabs, and hourly

schedule.

. Accountable for cash / Credit and inventory.

. Creative marketing to promote drink and food specials during shifts

to ensure high patron turnout.

. Supervised and motivated team of bartenders overseeing beverage and

food service.

. Handled bar operations, customer service, inventory, and daily

promotions.

. Report directly to owner of establishment.

. Interacted with external vendors to ensure on-time delivery of

inventory and marketing material.

Education

Bachelors of Science in Psychology 2003

University of Rochester Rochester, NY

Computer Skills

Windows 95 - XP, Microsoft Office (Word, Power Point, Excel, Outlook),

QuickBooks, Two Touch POS

Activities

Nancy Lives Wilmot Gives

Strong Memorial Hospitals Wilmot Cancer Center Fundraiser

Horseback riding and training

References available upon request

Contact this candidate