Human Resources Management

Kimberly C. Freeman, MBA

**** ****** ****

Raleigh, NC 27617

336-***-**** Mobile

Email: *********@***.***

PROFILE

> Creative, assertive and polished Human Resources professional with

comprehensive human resources management experience.

> Strong organizational and time management skills, ability to meet

deadlines and act with appropriate sense of urgency.

> Excellent written and verbal communication skills and strong

presentation skills.

> Ability to handle sensitive and confidential personnel matters

effectively.

> Ability to relate to employees at all levels throughout organization.

> Results-oriented, team player, customer-focused aptitude.

EXPERIENCE

RBC Bank, Raleigh, NC (August 2009 - Present)

Senior Consultant, Advisory Services Group

. Provide support to 5,700 managers and employees by ensuring an

understanding of the question/concern; applying knowledge of appropriate

policies, protocols, federal/state laws and regulations; and responding

with accuracy and consistency.

. Maintain a thorough knowledge of all current HR policies/procedures and

ASG protocols and apply each consistently.

. Maintain a solid understanding of current HR-related programs,

initiatives, and projects (annual salary review, Performance Management

process, learning programs, etc.)

. Provide coaching to people managers and employees on new/changed

policies.

. Identify and handle requests for corrective actions, dismissal,

severances, and restructuring; legal issues; harassment/discrimination

complaints; and other complex HR situations.

. Provide upward feedback on emerging HR call trends; identify potential

issues and process improvements to the Business Leaders on a quarterly

basis or more frequent, if necessary.

FleetPride, Raleigh NC (October 2007 - July 2009) (position eliminated)

Human Resources Manager

. Managed all facets of a decentralized human resources department for 2500

employees in 39 states: recruitment, training, performance management,

succession planning, talent management, employee relations, and ensure

compliance with all employment laws.

. Served as an integral part of the Acquisition team to integrate acquired

company benefit plans and policies into existing FleetPride plans and

policies

. Served as a link between management and employees by handling questions,

interpreting and administering policy and helping resolve work-related

problems.

. Managed the daily functions of the HR administrative staff, including

training, providing direction, performance reviews and disciplinary

actions.

. Conducted corporate investigations on EEOC charges and other complaints

of harassment or discrimination.

. HR subject matter expert on the HRIS implementation team

. Supervised 1 Human Resources Generalist, 2 Human Resources Assistants

and1 Human Resources Clerk.

Lowe's Import Center Stokesdale, NC (April 2004 - June 2007) (Relocated)

Human Resources Supervisor

. Responsible for approximately 200 Salaried and Hourly employees.

Supervise all facets of human resources management: recruitment,

training, performance management, employee relations, benefits

administration, compensation, FMLA and Workers Compensation

administration and ensure compliance with all employment laws. Union

avoidance training.

. Supervised HR/Payroll Clerk.

Accordant Health Services, Inc, Greensboro, NC (July 2001 - April 2004)

(Promotional opportunity)

Human Resources Coordinator

. Worked with managers and employees to provide HR partnership including

employee relations, recruitment and implementation of HR best

practices to support a growing business unit.

. Served as an extension of Corporate HR to tailor and implement

corporate priorities and programs for this business unit.

. Sourced and screened exempt and non exempt candidates and developed

recruitment strategies for this business unit.

. Provided counsel on HR polices such as FMLA, ADA, worker's

compensation, short and long-term disability.

. Maintained employee files and HRIS information.

. Processed benefit enrollments and changes.

. Assembled new hire offer letters and orientation packets.

. Conducted new hire orientation.

. Processed payroll using ADP software.

. Processed termination paperwork and conducted exit interviews.

EDUCATION

MBA-HR concentration, Ashford University, May 2010

North Carolina Real State Broker License, May 2007

Professional in Human Resources Certification May 2003

BS- Business Administration, NC Wesleyan College, May 1995

AFFILIATIONS

Society for Human Resources Management (SHRM)

Raleigh Wake Human Resources Management Association (RWHRMA)

Contact this candidate