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Customer Service Administrative Assistant

San Jose, California, 95126, United States
March 15, 2011

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**** ****** **. #***

San Jose, Ca 95126

OBJECTIVE: To obtain an administrative assistant position.


SKILLS: Proficient with Microsoft Word, PowerPoint, SPSS, and Internet.

Familiar with Excel

and Outlook.

Typing speed: 58 wpm.

EDUCATION: San Jose State University (SJSU)

Bachelor of Arts, Sociology major with a concentration in


December 2009

EXPERIENCE: Buca di Beppo

Palo Alto, Ca

July 2008 - present

Server/Trainer and Hostess

- Work with guests and use an informal, but intuitive

conversational approach to create an enjoyable dining

experience and an environment where everyone feels

like family.

- Participate as a team player, multi-tasking: re-

stocking plates, silverware, and ice, running food

ensuring prompt delivery, to maintain order and flow of the


- Train new servers thoroughly and efficiently, using the

mission and values of the company, to give over the top

service to each guest that dines at the


- Employee of the month August 2009.

- Hired as a Hostess, duties included making reservations,

answering phones, filing paper work and providing

excellent customer service in an active


EHC LifeBuilders

San Jose, Ca

Boccardo Reception Center

January 2009 - May 2009


- Created workshops covering a variety of basic skills for

the clients to attend. Subjects included: how to use

the internet, how to set up a professional email

account, how to use Microsoft Word, and navigating different job search


- Time management efficiency was necessary because the

workshops were 60 minutes and only two days a week.

- Worked with others and maintained calm, patient and

respectful composure with clients who were disorderly or


- Facilitated and created lesson plans, fliers and

PowerPoint presentations to encourage clients to join.

- Assisted with 'Expungement' workshops to help clients

clear past criminal records.

Third Street Community Center

San Jose, Ca

January 2008 - April 2008


- Provided tutor services to children between the ages of

six and eleven who were mostly ESL learners.

- Subjects that were focused on were: basic math, reading,

english/grammar, writing, and science skills.

- Participated in an end of the year science presentation.

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