Customer Service Life Insurance

MILDRED A. JONES

**** ********* ****** § Philadelphia, Pennsylvania

19143§ 267-***-****

EXPERIENCE Colonial Penn Life Insurance

Company Philadelphia, PA

**/** **/** **** Insurance Specialist

Sold extensive volumes of life insurance products,

utilizing superior sales techniques

Participated in all sales, customer service and

conversation programs

Served as technical or sales/service resource for the

department

Provided excellent customer service as determined

through monitoring

Made recommendations regarding program

enhancements

Identified problems, suggested solutions necessary to

resolve customer issues via alternative planning

Acquired an in depth knowledge of client’s files in

order to adequately service them

11/98 03/06 Mercy Home Health Company

Philadelphia, PA

CNA/Private Home Nurse

Rendered nursing care in hospital settings and private

residences

Administered medication, treatment, dressing and all

applicable nursing services based on patients’ condition

and according to physician’s instructions

Applied independent emergency measures to counteract

adverse developments, notified physician on

situation/condition

Educated patient on self care and good health habits

Provided information to families in patient care,

treatments and maintenances of a healthful

environment

02/97 11/98 Care Pavilion Philadelphia, PA

CNA

Answered signal lights, bells or intercom system to

determine patient needs

Assisted patients with personal care: bathing, dressing,

and grooming

Transported individuals using wheelchair, wheeled cart

or supporting when walking

Draped patients and assisted with examinations and

treatments, handling instruments and adjusting lights

Recorded vital signs, pulse and respiration rates, food

and fluid intake/output as directed

04/96 04/97 Manchester Nursing Facility

Philadelphia, PA

CNA

Recorded amount of oral intake and measured urinary

output

Monitored patients and reported any variances from

normal to nurses for further assessment

Followed infectious disease precautions to prevent

spread of bacteria, etc.

Cleaned, sterilized, stored, prepared, issued dressing

packets, and treatment trays and various supplies

Assigned to specific areas of hospital, nursing home or

medical facility for additional assistance

EDUCATION Romulus Enterprises, LLC

Philadelphia, PA

08/09 Present Computer Office Technology Training

Program

09/98 03/99 West Philadelphia Community School

Philadelphia, PA

Computer Application Certificate

09/93 06/95 Community College of Philadelphia

Philadelphia, PA

Computer Application

09/70 06/73 Overbrook High School Philadelphia,

PA

Business Diploma

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