Customer Service Manager
Resume:
TRACY KENNEDY
**** ***** ***, *** ****, CA *****
Main E-mail: *****************@*****.***
CAREER PROFILE
A background in a variety of Customer Service Operations including as an
assistant manager in the fields of retail, the food industry, and security
to become a highly effective employee in achieving customer satisfaction.
A dedicated team member who volunteers to perform additional tasks to
assist in the completion of the team's goal.
AREAS OF EXPERTISE
* Highly dedicated to maintaining the security and safety of property
and those in my charge.
* Very successful Assistant Manager regarding the needs of employees,
customers, and store operations.
* Exceptional customer service skills in developing and maintaining
customer satisfaction.
* Highly responsible cashier whose cash drawer was consistently
balanced and resulted in the accuracy of daily receipts and bank
deposits.
* Outstanding organizational skills in the verification of procurement
supplies for inventory.
* Skilled in handling fragile materials.
* Exceptional at meeting and surpassing daily requirements.
PROFESSIONAL EXPERIENCE
1505 Salado Ave 01/08- 01/10
Mountain View Ca
Scanner for the Google Book Search Project. Knowledge on proper handling of
books from various sources. Knowledge of workstation calibration and set-
up. Responsible for following rules and safety procedures. Responsible
for cleanup at end of day. Excellence at meeting and surpassing daily
quote requirements.
GoodNite Inn
485 Veterans blvd, Redwood City Ca 02/07-
11/07
Front Desk Clerk and Night Audit Clerk, cashiering, reservations over
phones and in person, customer service over phones and in person;
including solving customer complaints and requests. Tended to needs of
customers and helped fellow employees solve their needs.
Motel 6
El Camino Real, Palo Alto California 07/05- 01/06
Front Desk Clerk and Night Audit Clerk, cashiering, reservations over
phones and in person, customer service over phones and in person; including
solving customer complaints and requests. Tended to needs of customers and
helped fellow employees solve their needs.
E.E's RESIDENTIAL GROUP HOMES INC.
1500 E. Hamilton Ave 11/04- 06/05
Campbell, CA 95008
Night Watchperson - Responsibility of ensuring the security of counselors
and residents within a group care home.
TACO BELL
4150 Mack Rd 03/00- 12/00
Sacramento, CA 95823
Cashier and Operations Clerk - Responsible for a daily balanced cash
drawer. Ensured the restocking of operational supplies and maintaining
sanitary food prep and dining areas. Verified the accuracy of manifests
to received goods for inventory.
ERICK'S DELICAFE
5705 Cottle Rd 09/99- 12/99
San Jose, CA 95119
Operations Assistant - Assisted in food preparation, restocking
inventories and customer service at the food counter and on phone orders.
Ensured healthful conditions for employees and customers by maintaining
the cleanliness of food prep and dining areas to include the sanitization
of operational tools and equipment.
BEANIE COLLECTIBLES
Oakridge Mall 4/99-9/99
San Jose, CA
Assistant Manager - Accountable for daily receipts to ensure a balanced
bank deposit. Verified employee's cash drawers daily. Supervised store
employees by assigning tasks and giving guidance for successful customer
service. Responsible for an accurate inventory and the verification of
manifests to the receipt of procured goods. Volunteered to work extra
days to ensure successful store operations.
TAXI'S HAMBURGERS
Oakridge Mall 9/98-3/99
San Jose, CA
Operations Assistant - Provided excellent customer service to ensure
customer satisfaction during their dining experience. Sanitized
equipment and maintained the inventories of food items, skillfully
managed beverage counter operations, and assisted in the sanitary
maintenance of a healthy dining area.
COMMUNITY SERVICE
PART-TIME ELDER CARE/PRIVATE RESIDENT
San Jose Ca current
Assist in care of recently widowed senior. Take to and from doctor
appointments and help with care of her home.
SECOND HARVEST FOOD BANK
750 Curtner Ave 2001- 2004
San Jose, CA 95125
Volunteer - Donated my time in the assembling of food packages for the
needy of the community during the summer months and the months of
November and December for a period of three years.
OCEANA HIGH SCHOOL
1994-1996
401 Paloma Ave
Pacifica, CA 94044
Volunteer - Donated 200 hours to performing housekeeping duties for a
mentally handicapped person during my freshman and sophomore years of
High School.
EDUCATION
Castro Valley Adult School
Graduated 2006
Castro Valley, CA
Courses: Medical Billing, Insurances, Office Procedures I & II, Medical
Terminology
Leigh High School, Graduated 1998
5210 Leigh Ave
San Jose, CA 95124
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