Customer Service Information Technology
Resume:
RANDOLPH POTTS
**** **** ***** **** ********, CA 95207
*************@***.***
Summary:
Skilled, highly motivated, and customer service oriented IT graduate with a
strong educational background and relevant repertoire of transferable
skills seeking employment in the IT fields of Help Desk and Technical
Support, Computer Technician, and Networking.
Skills/Experience:
Over 2 years of hands on diagnostic experience
Windows Server 2003/Windows Server 2008
DHCP, RIP, WINS, OSPF, DNS
Active Directory
TCP/IP Static/dynamic addressing
Windows XP, Windows 7, Linux
Well versed in client/server virtualization setup and configuration
Studied various topologies, protocols, client/server configurations
Education:
Heald College - Stockton, CA Graduation
Date: January 2011
Associate of Applied Science Degree: Information Technology
Core Hardware Technologies
Operating System Technologies
Advanced Networking
Introduction to Wireless Networking
Introduction to Computer Security Concepts
Introduction to Routing Concepts
Introduction to Linux
Advanced Database Concepts
Work experience:
San Joaquin Housing Authority
2010
Internship
Hardware diagnostics; print server installation and configuration;
network port documentation; re-cabled wiring closet; created warm site for
disaster recovery
Crivello's Auto body computerized laser frame repair:
2004-2009
Performed diagnostics and heavy collision repair; quickly and
effectively identified repair needs; implemented plans and strategies to
best meet customer needs
Auto Collision Repair
1985-2003
Owner
Responsible for overall success of company; provided excellent customer
service on a daily basis; point of contact for billing of insurance
companies; performed accounts receivable functions as necessary; keep
inventory of all equipment and parts and ordered all materials and parts
as necessary
Contact this candidate