Customer Service Administrative Assistant
Resume:
Amber Viola Salazar
PKWY S #311
Houston, TX 77042
*****************@*****.***
Career Summary: Dependable, honest, energetic office assistant with more than four years of excellent
administrative experience. Able to work efficiently in a fast paced environment that involves multiple
tasking and with frequent interruptions. Very versatile, fast learner self-motivated works well with little to
no supervision. Strong analytical, organizational skills and leadership skills. Very knowledgeable with,
Quick Books, Microsoft Word, Power Point, Excel, Access and Outlook and all office equipment.
Office Administrative Assistant/ Freight Forwarder
Teclogistics, Houston, Texas
03/2009 to 02/2011
Provided perfect cliental service. In charge of all basic office duties including but not limited to,
answering phones, filing paper work setting up meetings between owner and new clients. In charge of
paying out all company bills monthly. Handled owners’ personal finances including but not limited to,
mortgage, car note, credit cards and personal banking. Trained in areas of freight forwarding. Cleared
cargo for custom clearance. Created Commercial Invoices along with AES Filings and Packing List.
Coordinated and maintained owners work as well as personal itinerary. Booked all accommodations for
owner while on business trips.
Dietary
Memorial Hermann, Houston, Texas
04/2006 to 02/2009
Authorized to train new employees for 5 of the 6 areas of cafeteria. Provides customer service for 400
plus customers daily. Safely handles cash and credit cards to a perfect balance. Assisted with increasing
sales and revenues for café. Demonstrated strong leadership to fellow employees. Managed and operated
the Starbucks inside the hospital. Trained all new employees for the shop. Filled in for supervisor as
needed. Certified in food safety through the city of Houston.
* Demonstrated Strong Leadership
* Increased Sales
* Handled Customer Complaints
* Performed Above Expectations
* Provided Excellent Customer Service
* Trained Several New employees
* Utilized time effectively
* Received many awards for PIC
Office Administrative Assistant
Scrub Free Carpet and Upholstery, Freeport, Texas
03/1999 to 08/2001
Provided exceptional customer service. Scheduled appointments, filed papers, wrote letters to different
companies. Assisted in the payroll, and reconcile bank statements. Handled the owner’s personal finances.
Made bank deposits and withdraws. Work closely with clients to ensure satisfaction with services. Helped
with the end of year tax preparation. Placed calls on behalf of the owners. Prepared presentations for
meetings and structured agendas as requested. Coordinate a variety of resources and obtain information
for special projects and assignments. Coordinate and maintain executives’ calendar as required. Answer
routine and non-routine telephone calls, providing information to callers, including senior management
and key external sources. Maintain confidentiality of all information along with policies and procedures.
Made travel arrangements and process expense reports for senior management. Process incoming and
outgoing correspondence for postal mail and email.
* Assisted Senior Management in all areas
* Demonstrated Strong Leadership skills
* Coordinated all events for the office
* Budgeted Owners personal and business finances
* Eliminated unnecessary stress in office
* Established a strong relationship with owner and customers
* Implemented new ideas for the business
* Researched companies competition
Assistant to Chief of Finances
BCYH, Freeport, Texas
04/2000 to 05/2004
Provided administrative assistance, including but not limited to filing, answering phones, use of fax
machines and copiers. Keep detailed records of client and office meetings. Update client information in
the system weekly. Developed a system to allow patients files to include dental, medical and
psychological along with staying current. Strong data entry. Head events coordinator. Handled payroll.
Maintained and recorded confidential and highly sensitive information on clients. Placed calls on behalf
of owner. Communicated with board members, investors and shareholders.
* Adapted to a very confidential atmosphere
* Collaborated with board members on new ideas
* Coordinated all events for owner and partners
* Operated the office alone while owner was out of town
* Maintained a very friendly work place
* Improved organization in office
Accounts Payable/Accounts Receivable
Wr. Watsons, Stafford, Texas
04/2004 to 06/2006
Generated incoming and outgoing invoicing. Posted all checks and paid out bills. Made daily bank
deposits. Strong and fast paced data entry daily. Assistant with payroll and tax preparation. Daily use of
multi-line phones, fax machines and copiers. Dealt with clients on a one on one basics providing excellent
customer service. Schedule appointments for contractors.
* Assisted Accountant with her daily work
* Strong use of Quick Books
* Reported sales and profits to owner weekly
* Utilized unsupervised time effectively
* Provided excellent customer service
Education:
Brazosport High School, Freeport, Texas. High School Diploma, Honors, 2000
Brazosport Junior College, Lake Jackson, Texas. General Studies, 1999
ITT Tech, Houston, Texas. Computer Drafting and Design, 2005
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