Customer Service Manager

ARIN D CHERRY

**** ******** **** ( Rock Hill, SC 29732 ( Home: 803-***-**** ( Email

address: *********@*****.***

Professional Experience

CB Richard Ellis, April 2005 to September 2009

Administrative Assistant Responsibilities:

. Generate reports and submit to the regional manager on weekly and monthly

basis.

. Respond to general inquiries/concerns from the technicians out in the

field.

. Establish and maintain record keeping and filing systems.

. Provide support for new hires, process to include network access,

email/phone setup, and equipment. Ordering supplies.

. Responsible for data entry and maintenance of training records in

MyLearning system. Generate MyLearning reports based on manager

direction.

. P-card invoice review and validation.

. Dispatch work orders to the technicians out in the field.

. Provide administrative duties specific to department such as, monthly

reporting validation, special initiative updates and data collection for

special projects.

CB Richard Ellis, March 2003 to April 2005

Customer Service Responsibilities:

. Responsible for taking incoming calls and creating work orders.

. Dispatch work orders to vendors and field technicians.

. Follow up with vendors and technicians to insure that work orders have

been completed.

. Data Entry

Qualex, January 2002 to February 2003

Customer Service Responsibilities:

. Provided follow-up to incoming calls from customers. Communicated to

Customer Relations Specialist on all requests for lab/route searches.

Responded to incoming calls.

Computer Skills

Crystal Reports, Great Plains, Outlook Express,

Windows 2000, MS Office (Word, Access, Excel)

Education

Northwestern High-Received diploma June 1992

Atlanta Area Tech-Completed one year of courses in

Business Administration

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